Employee Experience Specialist

at  Auto General Insurance

ABOUT US

Auto & General (A&G) is the fastest growing major motor and home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

POSITION ACCOUNTABILITIES

• Lead the end-to-end development and delivery of key employee lifecycle initiatives aligned to our strategic priorities, such as onboarding, return to work and transition to retirement programs.
• Champion the diversity, inclusion and belonging strategy and roadmap in consultation with the Employee Experience Manager, with actionable recommendations and initiatives, including the administration and evaluation of inclusion metrics and reporting.
• Lead strategic projects to enhance diversity, inclusion and belonging.
• Develop people analytics, dashboards and insights that inform our strategies, drive cultural change, and improve the overall employee experience.
• Support the continuous listening framework and surveying cycle, through reporting, coaching and providing insights on engagement metrics aligned to business objectives.
• Build strong partnerships and relationships with stakeholders to bring to life A&G’s employee experience in parallel with the business vision and strategy.
• Engage with the broader business to enhance workforce capability and planning by developing and embedding the employee experience in all people touchpoints.
• Support the continuous listening framework and surveying cycle, through reporting, coaching and providing insights on engagement metrics aligned to business objectives.

KNOWLEDGE AND EXPERIENCE:

• Qualifications in organisational development, human resource management, business management, organisational psychology or similar.
• Experience in organisational development and employee experience practices including engagement, continuous listening, diversity and inclusion, onboarding, wellbeing and internal communications.
• Proven ability to work autonomously and lead end-to-end initiatives including project management and change management components.
• Experience using employee/customer experience design principles in large cross-divisional organisations.
• Proven stakeholder engagement and partnering skills at all levels of the business.
• Ability to think strategically, analyse complex situations and data and develop creative, evidence-based solutions.
• Excellent communication skills including written and verbal communication and the ability to tailor messages for different audiences.
• Highly developed IT skills including Google Workspace and Slack and engagement survey tools.

OUR PERKS

• Location – our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
• Be rewarded - We recognise high performance and reward our people for their hard work through incentive schemes and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

As an Employee Experience Specialist at A&G, you’ll enhance and continuously improve key moments across the employee lifecycle to boost engagement, performance, and business outcomes. Our EVP promise is ‘We’re better together – A&G and ME’ and you’ll be at the core of delivering this promise across our workforce. You’ll also support the Inclusion and Belonging Roadmap and our diversity, inclusion and belonging initiatives.
To succeed, you’ll need a passion for improving employee experiences, strong organisational development and communication skills, and knowledge of employee/customer design principles.