Employee Experience & Support Team Leader

at  Airbus Portugal SA

COMPANY DESCRIPTION:

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defense and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other’s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in standardization, harmonization, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.
Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.
-

REQUIREMENTS - OUR IDEAL CANDIDATE WILL HAVE

• Fluent level of English;
• Previous experience working with SAP, Workday, IT Directories, Onelogin;
• Problem solving / analytical orientation;
• Ability for structured working;
• Strong team player with the ability to support and accompany change;
• Ability to manage and coordinate stakeholders;
• Capacity to improve, understand the big picture and end vision;
• As a Plus:
• Usage of ServiceNow (Management of Incidents, Requests, HR Cases)
• Working with Agile methodologies
• ITIL Certified

EXPERIENCE LEVEL:

Professional

OPERATIONAL TASKS AND RESPONSIBILITIES

• Preventive support
• Anticipate newcomer arrivals with system changes in link with Recruitment actors, processes and tools.
• Curative Support
• Provide L2 support to identify onboarding issues root causes (HR, etc.).
• Coordination of internal mobility activities in link with ad-hoc Stakeholders.
• Follow-up & Reporting.
• Continuous Improvement: Ideate, propose & test ideas on processes, tools, and digital solutions. Document Knowledge articles and communicate updates (i.e: coherence with chatbot content, etc.).