Employee Relations, Advisor

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY:

As an Employee Relations Advisor at CVS Health, you will be responsible for supporting a designated business unit by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies, practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and employees. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company.

REQUIRED QUALIFICATIONS:

• 5+ years of employee relations experience but not limited to following:
• Direct experience managing, advising, and resolving, employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline, and termination)
• Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)
• Knowledge of current state and federal employment/labor laws and regulations
• Ability to travel as needed

PREFERRED QUALIFICATIONS:

• Direct experience interacting with labor unions and advising on labor relations matters (i.e., management and disposition of grievances, participation in labor arbitrations and collective bargaining).
• Ability to assist and advise on the development of employee/labor relations trends and insights reporting.
• Proven analytical skills, critical thinking, decision-making and problem-solving capabilities.
• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.

EDUCATION:

Bachelor’s Degree required; equivalent work experience may substitute.

The role provides proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal, etc.). The Employee Relations Advisor will effectively manage a caseload of workplace inquiries and concerns and be responsible for assisting leaders with coaching, corrective actions, and terminations. This role requires meeting case management metrics, such as closing cases within a certain time frame and following established case management processes.
The successful candidate will exhibit a professional and calm demeanor with all levels of employees and possess strong interpersonal skills which include conflict management, investigation, and influencing. The Employee Relations Advisor will need to be able to effectively present and deliver training to leaders, be highly organized with an emphasis on accuracy and able to prioritize and plan their time/resources accordingly in a fast paced, matrixed environment. This role will require the handling of highly confidential and sensitive information.