Employee Relations General Coordinator

at  GardaWorld

The Employee Relations General Coordinator works with the Employee Relations team, providing expert support, along with the oversight of complex case files. This role may attend meetings as they escalate with progressive discipline as well as take on tasks to assist the team with productivity. The Employee Relations General Coordinator ensures effective communication amongst the team as well as with other departments.

Key Responsibilities:

• Manage a portfolio of case files or matters, as it relates to attendance or perform.
• Monitor, track, investigate and follow-up with all attendance and performance related issues, for a geographic region.
• Attend investigative meetings with individuals, to ascertain reasons relating to low attendance, including late arrivals and early departures. Take the appropriate steps, aligned with policy and programs, to improve overall attendance of individuals not meeting minimal requirements.
• Assist in formal meetings, such as employee disciplines and grievances and work closely ER Coordinators and Labor Relations team to ensure we maximize productivity.
• Hold or assist disciplinary meetings as they escalate through progressive discipline as per the Collective Agreement.
• Analyze information and evaluate results to determine the best solution.
• Develop and maintain reports pertaining to workforce absenteeism, lates or performance related matters.
• Measure and analyze data on a daily/weekly/monthly basis to ensure targets are being met.
• Create, analyze, and distribute operational performance reporting and key performance indicators to senior leadership.
• Assist in developing of long-term strategic plans and annual operating performance plans to establish outcome goals and define clear program strategies for measuring performance.
• Work with departmental teams to review programs and processes to solve operational performance issues.
• Act as a point of contact to filter enquiries between various departments.
• Provide coaching and feedback to the Workforce team on how they can improve their performance.
• Improve communication throughout the organization.
• Recognize an employee’s efforts and build confidence in their abilities to establish a healthy relationship with the organization.
• Ensure the development is having a positive impact on the workplace performance.
• Help empower and motivate employees to perform at their best.
• Plan and execute assigned special projects.

Education

• Post Secondary or equivalent work experience.
• Education in Human Resource Management or related field, asset
• 3-5+ years of Human Resources experience
• 1-3+ years of Supervisor or Management experience
• Proficiency with Microsoft applications
• Demonstrated ability with training and development programs
• Adept with performance management and investigations

Knowledge, Skills and Abilities

• Leadership skills including effective communication and the ability to motivate a team
• Knowledge of employment and Human Rights legislations
• Ability to interpret and advise on company procedures
• Soft skills to assist in communicating with employees from all levels.
• High level of self-motivation and the ability to work with minimum supervision
• Good working level of proficiency and confidence in using Microsoft Office and other desktop applications
• Able to demonstrate excellent organizational skills and attention to detail
• Self-motivated and able to manage own priorities to meet service level agreements
• Able to evidence experience of attending discipline and fair treatment meetings
• Ability to work under pressure and retain a clear view within a demanding environment
• The ability to judge when to escalate a situation - confer with other stakeholders
• Knowledge and experience working in a unionized environment
• Requires ability to communicate and exchange information. Collect, compile, and prepare work documents, set up and maintain files.

Competencies

• Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Planning Accurately: Scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Communication: Articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world.
• Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Working Conditions

• Physical requirements include but are not limited to - standing, walking, sitting for prolonged periods, and extensive use of a computer/electronic device.
• Ability to mentally focus and concentrate for prolonged periods.
• They analyze information and evaluate results to choose the best solution and solve problems.
• Work with and near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments, and geographical locations.

• Manage a portfolio of case files or matters, as it relates to attendance or perform.
• Monitor, track, investigate and follow-up with all attendance and performance related issues, for a geographic region.
• Attend investigative meetings with individuals, to ascertain reasons relating to low attendance, including late arrivals and early departures. Take the appropriate steps, aligned with policy and programs, to improve overall attendance of individuals not meeting minimal requirements.
• Assist in formal meetings, such as employee disciplines and grievances and work closely ER Coordinators and Labor Relations team to ensure we maximize productivity.
• Hold or assist disciplinary meetings as they escalate through progressive discipline as per the Collective Agreement.
• Analyze information and evaluate results to determine the best solution.
• Develop and maintain reports pertaining to workforce absenteeism, lates or performance related matters.
• Measure and analyze data on a daily/weekly/monthly basis to ensure targets are being met.
• Create, analyze, and distribute operational performance reporting and key performance indicators to senior leadership.
• Assist in developing of long-term strategic plans and annual operating performance plans to establish outcome goals and define clear program strategies for measuring performance.
• Work with departmental teams to review programs and processes to solve operational performance issues.
• Act as a point of contact to filter enquiries between various departments.
• Provide coaching and feedback to the Workforce team on how they can improve their performance.
• Improve communication throughout the organization.
• Recognize an employee’s efforts and build confidence in their abilities to establish a healthy relationship with the organization.
• Ensure the development is having a positive impact on the workplace performance.
• Help empower and motivate employees to perform at their best.
• Plan and execute assigned special projects