Employee Relations/Human Resource Advisor

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills and behaviours attached to their roles.

ABOUT THE ROLE:

We are currently recruiting for ER Advisor to join our passionate and driven team based at our client’s site in Ipswich
To support managers with low and medium risk Employee Relations Cases- providing end to end advice.
To support the manager and Advisory Team with ER Administration such as letter writing, mail merges and redundancy calculations.

KEY RESPONSIBILITIES:

Functional

• To own a caseload of low-risk ER cases, providing managers advice and guidance and pushing for case conclusion in a timely manner
• To actively manage and escalate ‘aged cases’.
• To provide managers with the necessary templates and manager guides
• To coach managers through the management of ER cases
• To support managers with OH referrals ensuring the necessary questions are asked and advice sought.
• To support managers drafting letter (i.e., invitations and outcomes)
• Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends
• To ensure the case management system is up to date and accurate at all times.
• To answer the telephone and support managers with ‘here and now’ advice when required
• To support the team with post and correspondence
• To act as cover for colleagues in other business areas as and when required

General

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.