Employee Relations Investigation Officer

at  Moorfields Eye Hospital NHS Foundation Trust

Listen carefully, ask questions and record information accurately. Remain calm, measured and balanced in challenging situations. Will challenge appropriately and uses persuasive skills where necessary. Manage competing priorities in sometimes challenging circumstances, whilst being flexible to adapt to changing circumstances as an investigation progresses.
Be responsible for ensuring that individuals subject to investigation processes receives the correct documentation and has a full understanding of what is involved and the potential outcomes, including providing regular updates on progress and explaining any reason for delay. Ensure a consistent approach to the support of staff involved, and deal with any conflict should it arise. Critically analyse information in order to present investigation findings and produce detailed, factual, and well-written investigatory reports, following each investigation to the required high standard and in keeping with the relevant Trust policies and guidelines. Maintain liaison with the relevant Commissioning Manager and ER Lead in each case, including regular updates on progress and explaining any reason for delay.
Act on significant issues identified within the investigation process such as identifying new evidence or evidence that suggests the issue is not being managed within the most relevant policy. Liaise with the Commissioning Manager and ER Lead as required preparing detailed reports covering the issues/concerns that have emerged. Review ER management reports for the ER Advisors following the completion of Dignity at Work (Bullying and Harassment), Disciplinary and Grievance investigations undertaken by the ER team. Review the details, once completed of the Pre-disciplinary Decision Tree Form and Terms of References for the ER Advisors.
Ensure formal hearings are proactively arranged; arrange attendance of all relevant parties including witnesses and ensure appropriately worded invite letters are sent out in a timely fashion. Present the investigation findings at Trust hearings and/or appeal hearings. Represent the Trust at employment tribunals and court hearings as required. Report back any potential learning to the Commissioning Manager and Employee Relations Lead for dissemination following the conclusion of an investigation.
Develop and maintain effective working relationships with managers, staff representatives, and staff based on trust and good practice, to foster a culture of positive employee relations in keeping with Trust Values, and Just Culture and Learning. Share knowledge and enhance standards of investigations across the Trust. Guide and support managers in the use of a wide range of ER interventions designed to resolve people-management issues early including process documents, best-practice advice, facilitated meetings, mediation and coaching. Delivery of investigation skills training to Trust managers in enhancing their management capability.
Act as an HR representative on Trust hearing and appeal Panels ensuring consistency and appropriateness of recommendations. Maintain liaison with the Commissioning Manager by supporting them to provide the outcome of an investigation to the staff following the conclusion of an investigation. Deputise for the ER Lead as and when necessary, in accordance with the service provision

Please refer the Job description for details