Employee Relations Senior Associate

at  Capital One UK

WHAT YOU SHOULD KNOW ABOUT HOW WE RECRUIT

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

ABOUT THIS ROLE

In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR).
We’re looking for an AR Senior Associate to provide a horizontal support service across the AR team, supporting organisation-wide projects requiring AR involvement and seek to continuously improve employment practices, provide case support, perform investigations and lead them to conclusion, as well as provide support to a group of leaders also allocated to investigate.

WHAT YOU’LL DO

• Perform a key role in educating, creating community and best practice for leading through investigations, as well as performing investigations where required.
• Educate people leaders on employment matters and help improve overall capability on managing complex employment issues.
• Partner with internal and external legal counsel and support teams to navigate policy change to maintain compliance.
• Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained.
• Lead on producing and evolving AR governance and ensuring key stakeholders remain abreast of risks and issues.
• Interpret data, and produce regular reporting, connecting with Risk Partners and other key HR teams as required.
• Perform AR related risk management activities, such as control reviews and testing.
• Work with tech partners to support ongoing data and reporting improvements.
• Provide support on cases, by having your own case portfolio and providing key support to other AR team members on their caseload.
• Lead on and provide support to people related projects, such as organisational change, rolling out new practices/policies and supporting overall business change management.
• Own AR guidance presented to the business via the corporate intranet and work to improve presentation and information available to support employees and people leaders.