Employee Success Consultant

at  Texas Christian University

JOB SUMMARY:

The Employee Success Consultant supports managers and individual contributors through objective coaching, problem-solving and decision-making assistance, guidance and skill-building to ensure employee success with people-related situations. The Consultant is responsible for maintaining up-to-date knowledge of university policies and procedures, and applicable employment and labor laws. Serves as primary point person for assigned departments.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree in business, Human Resources, Organizational Psychology, Labor Relations or related.
• 2 plus years’ experience in human resources, counseling, social work, student conduct, mediation or related.

PREFERRED EDUCATION & EXPERIENCE:

• Master’s degree.
• 3 years’ experience as HRBP or HR generalist.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of and ability to comply with and keep apprised of applicable legislation, standards, policies and procedures pertaining to Human Resources.
• Knowledge of dispute resolution techniques and crisis intervention techniques and ability to react calmly and effectively in emergency situations.
• Knowledge of problem solving, interviewing, investigating, and research techniques.
• Knowledge of and demonstrated proficiency using an integrated administrative system and current computer software programs. Ability to retrieve and analyze data to create reports.
• Skill in facilitating and delivering engaging presentations.
• Ability to listen objectively to employee concerns and complaints to recommend appropriate course of action.
• Ability to manage multiple, on-going and complex caseloads incidents and complaints that ensures the prompt, effective, and equitable conclusion of matters.
• Ability to be discreet and vigilant in maintaining confidentiality of sensitive and privileged information.
• Ability to evaluate, recommend, and implement operational improvements.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work independently and as a member of a team serving a common goal.

PHYSICAL REQUIREMENTS (WITH OR WITHOUT ACCOMMODATIONS):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

1. Facilitates communication and promotes effective working relationships with employees/managers at all levels and functions, balances employee advocacy with stewardship of University’s needs, goals and values; provides direction and support to TCU staff, faculty and administration regarding personal and institutional complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention.
2. Serves individuals seeking advice on employee matters by providing coaching and counseling to employees and managers; serves as an objective problem solver.
3. Assists with providing direction on and reinforces consistent and equitable application of employment regulations, laws and TCU policies/procedures; conducts audits; identifies and reports compliance issues; coordinates issues with appropriate resources to help identify a successful conclusion.
4. Consults with managers to develop workplace and job expectations and to address performance issues of employees; assists with clarifying goals and objectives; provides counsel related to documenting, coaching and training; assists with preparing and reviewing formal corrective actions documents, including performance improvement plans; provides strategies for resolving complex and critical employment matters.
5. Formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the university and assigned business units.
6. Serves as liaison between assigned units’ management, employees, and HR functional teams, while handling sensitive and confidential matters with discretion and tact.
7. Assists with and delivers training for departments and individual coaching needs.
8. Assists with the coordination of exit interviews for assigned departments; meets with employees, compiles feedback and maintains program metrics reports.
9. Analyzes current processes and procedures and recommends updates to achieve a more effective workflow; regularly maintains process and procedural documentation.
10. Performs other related duties as assigned.