Employment Case Advisor

at  Resolver

EXPERIENCE AND SKILLS:

• Excellent Employment Law understanding in the UK, hands-on experience of running a range of complex cases.

• Thorough knowledge of relevant HR policies and procedures and experience of writing guides to support and drive change in performance management.

• Demonstrated analytical thinking, problem solving, and decision making skills. Critical thinker with success in developing innovative solutions to business issues.
• Outstanding interpersonal and communication skills, both verbal and written.
• Demonstrated credibility and integrity in communications to ensure information flows upward and downward.
• Ability to listen and understand the needs of the employees, together with those of the company.
• Ability to stylistically adapt communication based on audience.
• High integrity/will stop at nothing to safeguard compliance standards and company values
• Ability to manage multiple, complex issues and prioritise projects concurrently
• Lead first line managers in assessment and diagnosis to turn problems solving into action.
• Provide and demonstrate change management experience. Restructure and TUPE, complex case management, partnering during change.
• Demonstrable experience of manager coach and influence to achieve business results.
• Use knowledge of the business or the ability to probe for required understanding of business/context in order to properly align solutions or problem solving approaches.

THE ROLE

The Employment Case Advisor will be responsible for providing expert advice and support to leaders on employment matters, coaching people leaders on best practice in managing and developing their teams. The role will also support in establishing HR programs, in pursuit of business objectives and priorities.
Fostering our Performance-based culture in multiple regions - UK, USA, Manila the role will be responsible for driving effective case management through the coaching of our people leaders, applying our policies to support fair and positive outcomes. As an Employment Case Advisor, you will also be responsible for coaching line managers to drive performance in the organisation.

Minimum 2 years experience in an ER advisory role

• Successful experience as an ER Advisor in a 200 employees + business
• Complex case management experience.
• Commercial, and can understand Data Analytics and use spreadsheets.
• Able to interpret data and provide insights.
• Employee policy and legislation knowledge
• Experience in developing HR policies and processes
• Strong stakeholder management
• CIPD qualified (or equivalent