EMR Education and Onboarding Specialist, HealthTech

at  OSCAR Pro

WHO WE ARE

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.
Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.
Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.

AS OUR NEW EMR EDUCATION AND ONBOARDING SPECIALIST, HEALTHTECH, YOU WILL FOCUS ON:

• Client management. You will be a dedicated point of contact for clients, working with them to assess their requirements and customize the onboarding process to fit their workflows and business practices. You will build strong relationships with clients to understand their unique needs and challenges during the transition. You will provide continuous support and troubleshooting throughout the onboarding phase, addressing client concerns and ensuring high satisfaction. You will regularly communicate progress updates to clients and other stakeholders.
• Onboarding management. You will lead the EMR onboarding process from start to finish, including initial planning, scheduling, and execution. You will simultaneously monitor the progress of multiple onboardings and data migration projects, identifying potential roadblocks and taking proactive measures to ensure delivery on time. You will manage timelines and milestones to ensure a smooth transition to the EMR platform.
• EMR Setup and Configuration. You will assist clients in configuring the EMR system and customizing system settings to optimize performance and usability based on client preferences. You will collaborate with the EMR Data Migrations team to ensure accurate data transfer and system readiness.
• KPI Management. You will monitor performance metrics to ensure that training goals are met and proactively address any areas for improvement. You will work closely with other departments, such as Product Development, Customer Support, and Sales, to ensure up-to-date training materials align with company goals.
• Training program development. You will assist in the development and execution of client training programs, including live, interactive webinars for clients, on-demand training videos, and a series of structured courses that provide certification for clients. You will develop and distribute user guides and other resources.
• Logistics. You will manage scheduling and calendars through online booking systems, avoiding conflict and meeting the demands of clients and internal stakeholders. You will maintain accurate records of training sessions, client interactions, and progress reports.
• Quality assurance. You will gather feedback from clients and team members to continually improve onboarding and training programs and processes. You will ensure that all activities comply with healthcare standards and regulations, such as PHIPA. You will stay updated on the latest EMR features, healthcare regulations, and training techniques to enhance your effectiveness in the role.

Please refer the Job description for details