End User Computing Team Manager

at  University of Bristol

YOU SHOULD APPLY IF

You should consider applying for the role if all/most of the following points describe you:

• You have a strong background in endpoint management and related tools and platforms with a deep technical understanding of the technology and management in an enterprise-scale environment.
• You have experience managing teams responsible for infrastructure technologies and working together to deliver an IT service.
• You have a people-led approach in all areas: in supporting service for end-users, managing and developing your own team, and working collaboratively with colleagues and stakeholders.
• You have a knack for troubleshooting and resolving issues. Infrastructure roles often involve identifying and fixing problems in a timely manner to ensure smooth operations.
• You are meticulous and pay attention to the finer details. Ensuring the reliability and security of systems requires careful monitoring and management.
• You are open to learning and adapting to new technologies and methods. Technology is constantly evolving, and staying current is crucial.
• You can communicate technical information clearly to both technical and non-technical stakeholders. This is important for understanding requirements and explaining issues or solutions.
• You have some experience or interest in project management. Infrastructure projects often require careful planning, execution, and monitoring.
• You have an understanding of cyber security principles and the importance of protecting systems and data. Infrastructure roles require vigilance in maintaining security protocols and responding to threats.
• You value creating stable, reliable systems. Ensuring uptime and performance of IT infrastructure is a key aspect of the role.
• You have a background in computer science, information technology, or related fields, or relevant work experience that has prepared you for the responsibilities of the role.

For a further description of the requirements of the role, please read the job description document linked below.

THE ROLE

The University of Bristol IT Services division has a vacancy for a team manager for our End-User Computing team, based within the Infrastructure area of our Operations team.
The successful candidate will manage a team of 8 specialist engineers ensuring the secure, efficient and smooth running of endpoint management services for ~18,000 devices.
They will split their time between technical work and line management, managing smaller projects and working as part of a team on larger ones.
They will have a good understanding of all major operating systems and the configuration management & application delivery platforms, such as Microsoft Intune & Configuration Manager, Jamf and Puppet, used to manage them.
This is an exciting opportunity to lead a team whose services reach nearly every single member of staff and student, and the successful candidate will have an opportunity to shape the future delivery and development of these services as we embark on the implementation of the Digital Strategy.

WHAT WILL YOU BE DOING?

You will provide line management, operational management and leadership of a team of subject matter experts, ensuring the team delivers an effective service to the University.
You will take responsibility for the technical management of the services within the team’s remit in accordance with ITIL best practice, in pursuit of the overall goal of ensuring that the delivery meets the correct service levels and provides a good customer experience. You will manage team schedules, activities, tasks and cross-team dependencies to ensure effective productivity and quality delivery of outputs, following standard procedures and best practices.
Alongside the management activities you will perform technical work on the platforms and services in your remit working alongside the other engineers to deliver a service to the University.
You will manage the team to ensure that the services in your scope are compliant with architectural and security standards. You will also ensure that the products, suppliers and vendors work together with the team to collectively deliver effective services to the business.
You will take responsibility for the services provided by the team, and maintain relationships with stakeholders and service owners, both internal to the University and external, working with these colleagues to ensure that service roadmaps exist and are maintained. Be passionate about new IT and digital technologies and promote the IT operating model and IT and digital strategies.
You will work as part of the Digital Spaces team, representing the platforms and services in your remit as part of a wider focus on maintaining and improving the user experience across research, teaching and administration.

You should consider applying for the role if all/most of the following points describe you:

• You have a strong background in endpoint management and related tools and platforms with a deep technical understanding of the technology and management in an enterprise-scale environment.
• You have experience managing teams responsible for infrastructure technologies and working together to deliver an IT service.
• You have a people-led approach in all areas: in supporting service for end-users, managing and developing your own team, and working collaboratively with colleagues and stakeholders.
• You have a knack for troubleshooting and resolving issues. Infrastructure roles often involve identifying and fixing problems in a timely manner to ensure smooth operations.
• You are meticulous and pay attention to the finer details. Ensuring the reliability and security of systems requires careful monitoring and management.
• You are open to learning and adapting to new technologies and methods. Technology is constantly evolving, and staying current is crucial.
• You can communicate technical information clearly to both technical and non-technical stakeholders. This is important for understanding requirements and explaining issues or solutions.
• You have some experience or interest in project management. Infrastructure projects often require careful planning, execution, and monitoring.
• You have an understanding of cyber security principles and the importance of protecting systems and data. Infrastructure roles require vigilance in maintaining security protocols and responding to threats.
• You value creating stable, reliable systems. Ensuring uptime and performance of IT infrastructure is a key aspect of the role.
• You have a background in computer science, information technology, or related fields, or relevant work experience that has prepared you for the responsibilities of the role