End User Device Senior Engineer

at  GBG

ABOUT GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world’s best-known organisations to reach and trust their customers.

REQUIREMENTS

• High level of experience in developing process and policy to meet business needs
• High level of Experience in maintaining Intune & JAMF deployment tools
• Excellent report writing skills
• Good understanding of license and compliance.
• High level experience in Intune & JAMF configuration and maintenance
• Excellent troubleshooting skills with a deep understanding of the technologies being supported
• Experience in providing a best-in-class customer service to end users, including regular meaningful communication
• Excellent application of technical procedures and maintaining technical knowledge base to rapidly resolve issues
• Performance driven to ensure business and technology can be evidenced against agreed SLAs and KPIs
• Proactive / self-starter approach to addressing issues and resolving tickets
• Ability to work autonomously as well as part of the wider team
• Good written and oral communication
• Experience of ITIL operational support working practices
• Experience of introducing new technologies into service and support
• Good organisational skills

DESIRABLE SKILLS:

• Comprehensive understanding of Endpoint Management with Intune
• Deploying and managing modern managed Endpoints
• Windows 10/11 along with update rings / servicing / feature updates
• Autopilot and device provisioning models
• Application packaging, deployment and testing
• Comprehensive understanding of Active Directory and Entra ID
• Security baselines and standards (NSCS/CIS etc.)
• Cloud LAPS
• MDM/MAM/EMM with Intune (Android/iOS)
• Office Apps and Channel updates
• Entra Conditional Access
• Entra MFA
• PowerShell and MS graph
• Knowledge of end user software stack (Office, SharePoint, One Drive)

As End User Device Senior Engineer, you will work alongside the Digital Workplace Lead to take ownership of GBG’s end user computing and device lifecycle. This will include both hardware and software, and you will be expected to develop internal processes to effectively manage all devices on all MDM’s while maintaining compliance against defined GBG Policies and Procedures including Security and Compliance. In collaboration with our EUD Quality Assurance Engineer, you will also be responsible for ensuring our end user software remains compliant with licensing requirements along with being up to date to maintain our security posture.

What you will do:

• Support for our Digital Workplace Lead
• Maintain our deployment tools to ensure all software remains compliant and up to date
• Produce and socialise roadmaps for both hardware & software
• Ensure our builds meet user and security requirements
• Deployment of planned and tested software updates globally
• Maintenance of GBG’s end user security posture
• Implementation and deployment of new tooling in line with GBG standards
• Device compliance reporting
• Develop and implement policy and process relating to end user device management
• Ongoing assessment and testing of new and emerging technologies in line with the Digital Workplace Lead strategy
• Take a leading role to continually develop and maintain high quality training guides to aid knowledge share and transfer at all levels in the ITSM function.
• Produce and maintain high quality user guides for our end users to assist with self-service support in the GBG estate
• Assist with problem tickets relating to end user devices and work with stakeholders and other technical resources to analyse and identify the root cause and implement the necessary remediation work to resolve them
• Provide high quality customer centric support to our end users
• Ensure Our software deployments remain compliant in line with any vendor licensing
• Maintain communication and collaboration with business teams to ensure key updates are communicated to agreed standards
• Maintain availability and security operations to agreed standards schedules, keeping systems healthy and secure; and maintain application and service configuration adhering to GBG Change Control process and deployment procedures