End User & M365 Computing Engineer

at  K3 Capital Group

We are seeking an experienced End User & M365 Computing Support Engineer to provide 2nd Line IT support to our end-users. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our Service Desk Team.

Key responsibilities:

• 2nd Line IT Support:
• Provide desk side and remote 2nd line support to end-users, resolving technical issues efficiently.
• Ensure a seamless and positive experience for clients.
• Proactive Issue Resolution:
• Identify and resolve issues proactively to minimize downtime.
• Maintain high standards of customer service.
• Microsoft Modern Workplace & Cloud Technologies:
• Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments.
• Implement and maintain Microsoft Modern Workplace solutions.
• Technical Expertise:
• Demonstrate excellent knowledge of Microsoft Operating Systems and networking principles.
• Proficiency in PC support, email technologies, VoIP telephony, backup solutions, firewalls, switching and routers.
• Customer Service Skills:
• Exhibit excellent technical and customer service skills.
• Communicate effectively with end-users and team members.
• Manage time efficiently and build strong relationships with users.
• Documentation:
• Produce high-quality documentation for IT processes and procedures.
• Maintain accurate records of support activities.
• Coaching and Mentoring:
• Provide guidance and coaching to junior team members.
• Share knowledge and best practices to enhance team performance.