End User Services & Asset Analyst

at  Dentsu

The purpose of this role is to provide technical support services to staff enabling them to optimise their productivity. The role is highly customer focused and ensures issues are managed, prioritised and resolved within agreed service levels.
Job Description:
Introduction
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses.
We’re hiring an End User Support & Asset Analyst as part of our team in London to work on a 12-month fixed term contract.
Purpose of the role
The role will be to provide support for the EUS and Asset Management teams based in the 10 Triton Street office in London to assist with the Dell Leasing/LCH project and the planned expansion of the Asset team responsibilities across EMEA.
Assisting both teams with management of all the company assets within Dentsu. The candidate will need to be able to handle a busy service environment for London office with approx. 1200 visiting per week.
As the role involves stock management and attention to detail, the ability to follow a process is essential and the right candidate needs to demonstrate this from day one.
Key Responsibilities

Assist with ticket and stock management of hardware requests for Asset team.

• Goods in/Goods out, stock control, and stock room management.
• Arrange out of warranty laptop replacements.
• INT/PLC domain laptop migration project, approx. 200 laptops to be migrated.
• TechBar support in 10 Triton Street office.
• Assist with returned equipment from leavers/users (laptops, phones, peripherals, monitors updating on CMDB, AD, SCCM).
• Assist with courier bookings sending monitoring to users when requested.
• Setting up mobile phones/helping with mobile phone issues when required and helping to manage the mobile service provider account.
• Assisting with EUS tickets and supporting users, covering 1st line responses to meeting room BAU support and fixes.
• Supporting UK procurement process (quotes, POs, etc.).
• Assisting in keeping ServiceNow CMDB records up-to-date.
• Assisting in implementation and migration of our mobile users once decision on replacing our current cell connection provider has been agreed.

Key Skills

Essential experience and technical skills:

• Good Excel/Microsoft Office skills.
• Previously worked using a CMDB (or any other asset management database).

Useful Skills:

• Exposure to:
• Technology Call Management Systems.
• Understanding ITIL service environment, ITIL foundation.
• Understanding of stock control principles.
• Previously worked using a CMDB (or any other asset management database).
• Experience in operating procurement processes.
• Knowledge in setup/operation of Android and Apple mobile devices.

Essential Personal Qualities and Knowledge:

• Ability to communicate effectively with members of the support team, end users and 3rd parties.
• Highly organised and methodical.
• Articulate person with excellent communication manners.
• Well presented.
• Ability to stay calm under pressure.
• Ability to manage multiple tasks at the same time.
• Positive and adaptable attitude.

What we offer
This is a Fixed term office-based contract for 12 months, working from our London office in NW1, Monday to Friday from 9am to 5.30 pm.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs which includes:

• Competitive Salary
• Company-provided Medical Healthcare
• Generous Pension provisions
• Health and Wellness benefits
• Volunteering days
• Life Assurance
• Working in diverse teams where you can make a real impact.
• Exciting and rewarding environment.
• Varied work across industries

Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
Location:
London
Brand:
Global Technology
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term

Please refer the Job description for details