End User Services - On Site Support trainee

at  Euronext

We’re hiring for End User Services – On Site Support trainee to implement, monitor, and operate digital workplace technologies (hardware, software, services, SaaS tools). Plan and test patching and upgrades. Provide end-user support for issues, requests escalated from level 1 to level 2.
You will work closely with team leaders and team members required to carry out daily user support activities.
Install and configure computer hardware, software, systems, printers and other user devices. Respond in a timely manner to service issues and requests. Provide technical support across the company (this may be in person or over the phone).

In addition, you’ll need the following key skills:

• Degree in an IT-related field
• Knowledge and experience of Intune, Windows 10/11 and Microsoft Office productivity applications.
• Knowledge of and experience using ticket management tools (JIRA or others)
• Strong interpersonal and relationship skills.
• Good analytical and problem-solving skills.
• Ability to remain calm under pressure, prioritizing effectively.
• Collaborative approach to your work;
• Fluency in English.

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performanc