End User Services Specialist

at  Merck Group

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As an End User Services Specialist, you will be working as part of the local IT team based in Irvine providing 2nd and 3rd level support for incident management onsite. You will be responsible for supporting onboarding and transfer requests, providing support for any integration activities. Working with Global teams, you will resolve complex and advanced IT related issues. Supporting all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware. You will provide a positive and supportive experience to customers and colleagues. Coordinate uninterrupted IT support and communicate ongoing strategy and execution with colleagues. You will work with end users to provide training advice, and guidance on IT systems and processes.