End User Services - Workstations & Automation trainee

at  Euronext

Job Profile
We’re hiring for End User Services - Workstations & Automation trainee to implement, monitor and operate Microsoft Windows 10/11 endpoints using Intune and other tools from Microsoft stack, and provide support to 1st and 2nd line teams and the end user if required.
You will work closely with the team leaders and team members required to carry out the day-to-day user support activities.
Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions.
Write scripts to automate systems administration tasks.
Install patching, fix vulnerabilities and implement upgrade rollouts.
Respond to escalated service desk/team requests.

As a Workstations & Automation – Trainee, you will:

• Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions.
• Write scripts to automate systems administration tasks.
• Install patching, fix vulnerabilities and implement upgrade rollouts.
• Respond to escalated service desk/team requests.
• Provide 3rd line application support.

In addition, you’ll need the following key skills:

• BSc/ MSc in IT-related-fields - IEFP Level VI
• Knowledge and experience of Intune, Windows 10/11 and Microsoft Office productivity applications.
• Knowledge of and experience using ticket management tools (JIRA or others)
• Strong interpersonal and relationship skills.
• Good analytical and problem-solving skills.
• Ability to remain calm under pressure, prioritizing effectively.
• Collaborative approach to your work;
• Fluency in English.

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performanc