End User Support Analyst (6-month contract)

at  KPMG

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff and will be located at the KPMG Montreal office.

What you will do:

• Support users remotely or in the office as needed
• Provide technical support to the various groups and for the various KPMG software applications, with respect to installation, application/system relationships, printing, storage, etc.
• Configure PCs with the appropriate basic environment, and install printers and specific software
• Troubleshoot various problems with peripherals, such as printers and scanners
• Assist with various IT Services projects as needed
• Take part in IT Services team communications
• Any other related task

What you bring to this role:

• Good organizational skills; ability to prioritize tasks and work in a fast‑paced environment
• Troubleshooting, problem solving and analytical skills
• Excellent communication skills (written and spoken)
• Ability to work independently or in a team setting
• Strong interpersonal skills
• Keen to learn and develop the Firm’s knowledge and technologies and able to understand the Firm’s business needs
• A quick study learning new software with minimal supervision
• Ability to learn and follow standardized policies, processes and procedures
• Interest in understanding the user’s needs and providing quality service
• Microsoft certification, such as MCP or MCDST, an asset
• Thorough knowledge of Office 365 and Windows 10
• Advanced understanding of networks and servers, and previous exposure to a Windows network environment
• In‑depth knowledge of various iPhone and Android devices

What you will do:

• Support users remotely or in the office as needed
• Provide technical support to the various groups and for the various KPMG software applications, with respect to installation, application/system relationships, printing, storage, etc.
• Configure PCs with the appropriate basic environment, and install printers and specific software
• Troubleshoot various problems with peripherals, such as printers and scanners
• Assist with various IT Services projects as needed
• Take part in IT Services team communications
• Any other related tas

What you bring to this role:

• Good organizational skills; ability to prioritize tasks and work in a fast‑paced environment
• Troubleshooting, problem solving and analytical skills
• Excellent communication skills (written and spoken)
• Ability to work independently or in a team setting
• Strong interpersonal skills
• Keen to learn and develop the Firm’s knowledge and technologies and able to understand the Firm’s business needs
• A quick study learning new software with minimal supervision
• Ability to learn and follow standardized policies, processes and procedures
• Interest in understanding the user’s needs and providing quality service
• Microsoft certification, such as MCP or MCDST, an asset
• Thorough knowledge of Office 365 and Windows 10
• Advanced understanding of networks and servers, and previous exposure to a Windows network environment
• In‑depth knowledge of various iPhone and Android device