End User Support Analyst

at  HOWDENS JOINERY CO

Howdens Joinery are looking for a 1st / 2nd line End User Support Analyst to support, maintain and manage our IT End User devices and systems. Based from our Runcorn office you will be supporting end user devices across the business, this support will be provided locally and remotely. In addition to this you will also be providing support to our manufacturing, warehousing and transport systems.
A full time permanent position based onsite 5 days week with some travel to other sites.

SKILLS AND EXPERIENCE REQUIRED:

• Experienced working in an IT support-based role.
• A good understanding of active directory and Office365
• Excellent problem-solving skills.
• Understanding of basic networking topology, DHCP scopes, IP addressing, DNS etc.
• Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
• Understanding of ITIL methodology is preferred
• Strong self-starting capabilities
• Ability to transfer knowledge via appropriate measures to improve first time fix rates and prevent repeat calls.
• Excellent ticket management skills
• Self-motivated approach to researching new technical concepts and emerging technologies
• Safety-first approach to applying changes and fixes on production systems.
• Provide out of hours support for our manufacturing, warehousing and transport systems on a rota basis (industry experience not essential) on a rota basis.
  You will need to be confident with working within this environment and may need to lift equipment. An ability to communicate effectively and confidently with customers and IS teams is an absolute must.

Please refer the Job description for details