End User Support Engineer

at  Vitesse PSP

Reporting to the Head of Support & Service Management, as End User Support Engineer you will provide support and maintenance for our corporate cloud technologies including our Office 365 / InTune estate, Azure AD and client workstations, laptops and other mobile devices. The successful candidate would help maintain and provide support to these areas and their users. This position requires attendance in Vitesse’s Holborn based office Tue, Wed, Thu of each working week.

REQUIREMENTS

• Relevant Microsoft Office 365 experience.
• Intune and Jamf endpoint management.
• Experience of Joiner / Mover / Leaver processes.
• Ordering and asset management of end user devices (laptops, screen etc).
• Previous Intune Autopilot and MDM rollout experience.
• Day to day support of Exchange and SharePoint online.
• Experience with using Office 365 Admin Centre, Azure Active Directory.
• Windows Operating Systems.
• Awareness of Windows Active Directory security groups and domains.
• Experience of working in IT Service Desk environments.
• Strong Windows Server and Windows client experience.
• Some knowledge of the principles of LAN hardware: Switches, Firewalls, Wireless Access points/controllers etc.
• Strong desktop support background.
• Ability to prioritise work and meet deadlines.
• Willingness to work outside of normal office hours on occasion to fix issues and perform maintenance (Potential cover to support our US colleagues).
• Strong abilities for creating and following procedures, and general diligence in maintaining processes.

• To provide support to users both locally and remotely (UK, Europe & US).
• To log incidents and service requests and maintain relevant records (ticket management).
• To support the server, desktop and cloud-based O365 applications.
• To escalate complex or unresolved incidents.
• To ensure security controls are enforced.
• To execute periodic maintenance procedures.
• To develop further procedures as the company grows.
• To respond to alerts and assist in remediation.
• To maintain records, inform users about the process and advises relevant persons of actions taken.