End User Support Specialist

at  MagiCom Kft

Introduction
We are seeking skilled IT Onsite Support Engineers who are eager to spread their wings in IT support.
If you’re passionate about the latest technology and seeking exciting challenges, apply now! We offer funded courses and exams to help you stay ahead of the curve! :)
This role requires a proactive individual who can provide advanced technical support for our IT infrastructure and end-users. The ideal candidate will have a strong understanding of hardware, software, networking, and troubleshooting techniques.

Tasks

• Provide technical support for both hardware and software issues onsite for office and shopfloor/manufacturing systems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring applications.
• Hands & Eyes Support – perform physical activity under direction from the remote party (e.g. Network team), under direction carry out instructions to assist with resolution.
• Monitor and respond quickly and effectively to requests received through the ticketing system.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken.
• Coordinate with vendors for the repair of equipment covered by third-party warranties. (Hardware Break/Fix assistance and vendor management)
• Assist in the management of IT inventory, ensuring all assets are recorded and updated/removed when necessary.
• Transportation of assets within the campus, boxing / packing and dispatching assets.
• Conduct briefings and demonstrations for users to enhance system productivity.
• Installation, Move, Add and Change (IMAC)
• Telephony Support – perform telephone admin support include MAC and voicemail setup.
• Mobile Phone or tablet Support – a combination of Hands & Eyes, Asset Management,
• Non-PC IT Equipment Support – provide on-site triage and resolution recommendation to non-PC IT devices e.g. Printers and Scanners. If required specific training & instruction will be provided.
• Non-PC IT equipment support specifically for mobile devices.
• Audio-Video systems local support assistance
• One-off infrastructure projects execution (LAN refresh, site infrastructure documentation) on a case-by-case basis depending on the available site-specific resource skills).
• Additional expertise in specific areas such as local network on a site basis and where greed between the Parties.
• Service activity report such as incident volumes.
• Ensure operational security, maintenance and governance.

Requirements

It’s not a problem if you don’t have everything listed. You’ll have the opportunity to learn in this role, and you can expand your knowledge with our training programs. :)

• At least 2-3 years of experience in IT support or related roles.
• Fundamental understanding of computer hardware and peripherals.
• Knowledge of Windows environments, mobile devices (iOS, Android), common software applications (MS Office Suite, email clients) and other tech products. (general understanding of tech principles, structured networks, etc.)
• Ability to troubleshoot various hardware, software, and network problems.
• Understanding of network connectivity issues and troubleshooting (e.g., Wi-Fi, LAN) inc. hands and eyes support for L3-L4 teams
• Ability to perform routine maintenance tasks.
• Awareness of Active Directory basics for user account management.
• Possession of a driver’s license, driving experience
• Excellent verbal and written communication abilities. (hungarian and english)
• Ability to work based on set standards.
• Must be able to lift up to 20 kg at times.
• Availability to respond to needs during off-hours and weekends. (optional)

Preferences

• Certifications such as CompTIA A+, ITILv4, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) preferred.If you don’t have these certifications, we’ll help you get them! :)

What we offer

• Free courses and exams to keep you always one step ahead
• Access to the latest technologies
• International work environment
• Fuel support to make travel easier

Contact
Gál Vivien
vivien.gal@magicom.com
+36 (70) 777 4172
Place of work
Pest, Veresegyház

Tasks

• Provide technical support for both hardware and software issues onsite for office and shopfloor/manufacturing systems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring applications.
• Hands & Eyes Support – perform physical activity under direction from the remote party (e.g. Network team), under direction carry out instructions to assist with resolution.
• Monitor and respond quickly and effectively to requests received through the ticketing system.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken.
• Coordinate with vendors for the repair of equipment covered by third-party warranties. (Hardware Break/Fix assistance and vendor management)
• Assist in the management of IT inventory, ensuring all assets are recorded and updated/removed when necessary.
• Transportation of assets within the campus, boxing / packing and dispatching assets.
• Conduct briefings and demonstrations for users to enhance system productivity.
• Installation, Move, Add and Change (IMAC)
• Telephony Support – perform telephone admin support include MAC and voicemail setup.
• Mobile Phone or tablet Support – a combination of Hands & Eyes, Asset Management,
• Non-PC IT Equipment Support – provide on-site triage and resolution recommendation to non-PC IT devices e.g. Printers and Scanners. If required specific training & instruction will be provided.
• Non-PC IT equipment support specifically for mobile devices.
• Audio-Video systems local support assistance
• One-off infrastructure projects execution (LAN refresh, site infrastructure documentation) on a case-by-case basis depending on the available site-specific resource skills).
• Additional expertise in specific areas such as local network on a site basis and where greed between the Parties.
• Service activity report such as incident volumes.
• Ensure operational security, maintenance and governance

It’s not a problem if you don’t have everything listed. You’ll have the opportunity to learn in this role, and you can expand your knowledge with our training programs. :)

• At least 2-3 years of experience in IT support or related roles.
• Fundamental understanding of computer hardware and peripherals.
• Knowledge of Windows environments, mobile devices (iOS, Android), common software applications (MS Office Suite, email clients) and other tech products. (general understanding of tech principles, structured networks, etc.)
• Ability to troubleshoot various hardware, software, and network problems.
• Understanding of network connectivity issues and troubleshooting (e.g., Wi-Fi, LAN) inc. hands and eyes support for L3-L4 teams
• Ability to perform routine maintenance tasks.
• Awareness of Active Directory basics for user account management.
• Possession of a driver’s license, driving experience
• Excellent verbal and written communication abilities. (hungarian and english)
• Ability to work based on set standards.
• Must be able to lift up to 20 kg at times.
• Availability to respond to needs during off-hours and weekends. (optional