Endoscopy Administrator

at  Dorset County Hospital NHS Foundation Trust

An exciting opportunity for an enthusiastic and competent individual to join the Endoscopy administration team.
They will be a good communicator with excellent interpersonal skills, good organisation, methodical, and able to remain calm when under pressure. The Endoscopy service is very busy therefore the post holder must have the ability to organise and prioritise their workload effectively, and work on their own initiative.
The post holder will be involved with a wide range of duties including calling patients to arrange their procedures, dealing with telephone enquiries and providing efficient support for the Endoscopy team.
The full job description with detailed duties can be found attached.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
To work as part of a team to provide an accurate and timely administrative service in Endoscopy, including booking of procedures and cashing up in line with the standards outlined in the Department’s Operational Policy.
Responsibility for arranging endoscopic investigations for patients added to the Trust Waiting List according to clinical need & the 18week referral to treatment (RTT) target.
Responsibility for the effective and efficient management of Endoscopic procedure waiting lists.
Responsibility for arranging Pre-Assessment (POA) and Endoscopic Telephone Assessment Clinic (ETAC) appointments for patients added to the waiting list.
Covering reception/the booking team when the need arises in events to include sickness and annual leave cover.
The post holder will have to demonstrate a high level of analytical and judgement skills such as excellent communication, flexibility and problem-solving. Examples of this is when prioritising the order of booking lists or communicating with patients that their procedure has been cancelled at shot notice and trying to find another appropriate slot.
Offering a friendly, polite and personal point of contact. Often the Endoscopy Administrator will be the first point of contact in the event of a query.
The telephone is answered at all times and the system in place is supported to enable all queries to be actioned and calls redirected as appropriate.
The post holder will have accurate sending and receiving of electronic data using hospital systems such as PAS, DPR and HICSS

Please refer the Job description for details