Endoscopy Assistant Service Manager

at  London North West University Healthcare NHS Trust

WE RUN MAJOR ACUTE SERVICES AT:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specificatio

THE KEY RESPONSIBILITIES OF THE POST-HOLDER WILL INCLUDE: -

• Support for the day-to-day operational management of the service
• Management of a full and flexible administrative support to the service
• Management of efficient robust data capture systems
• Active contribution to the delivery of “patient centred” services
  The post-holder will be expected to deputise for the Service Manager(s) when required

St Mark’s Specific Responsibilities

• Responsible for clinic management across St Mark’s, i.e. triage, booking, clinic templates

and cashing up.

• Line management Endoscopy, POA Team (s).
• Support to the Business Managers for DMO1, RTT & Cancer validation.
• Line manager for the DMO1, RTT Patient Pathway Co-ordinator & Validation.
• Main liaison with Access Out-patient Department/Booking Hub.

Operational Main Duties

• Manage personal workload to meet both corporate and personal deadlines.
• Prioritise workload in a way that enables the delivery of both important and urgent tasks.
• Manage staff and delegate appropriate tasks, ensuring competence of the staff to which work is delegated.
• Organise staff briefings and meetings as appropriate.
• Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.
• Facilitate collaborative working between all stakeholders inside and outside of the Directorate-this will include both clinical and non-clinical staff.
• Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Manager.
• Seek to work with a “problem solving approach” in order to identify solutions to challenges in the service.
• Produce Monitor and Deliver Key Performance Indicators (KPI’s) and attend meetings as required.
• Analyse outcome measures and activity data relating to service performance in relation to 18 weeks pathways

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.