Endoscopy Booking Clerk

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

The Endoscopy Booking Team provides an operational service for Mersey & West Lancashire Teaching Hospitals and other external Trusts. The Endoscopy Booking Team co-ordinates the admissions of patients to the Endoscopy Unit at St Helens and Whiston hospitals for day case procedures.
The Endoscopy Booking Team provide an efficient, timely and patient focused service to the Trust to support a high standard of clinical care to the patients, to carry out clerical duties within the Departments in accordance with the relevant Mersey and West Lancashire Teaching Hospitals NHS Trust Policies and Procedures.
The Endoscopy Booking Team; work over the Trust sites, covering receptions at St Helens and Whiston Hospitals, booking patients in and out for procedure appointments, rebooking where required and preparing clinics along with other admin duties. There is a central booking office located at St Helens at present.
The role involves working evenings to 20.30 and weekends on a rotational basis.
When booking urgent patients, ensuring wards, TCI prep, operational services, Endoscopy unit are aware of patient’s admissions.
Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, endoscopy, AGM’s etc.) Ensuring confidentiality is strictly maintained and complying with Data Protection Act.
To initiate and send out partial booking letters to invite patients to telephone to agree an admission date.
Once patient has telephoned the office discuss whether the dates offered are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patients.
Ensure that all patients are offered choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times.
Provide general advice and guidance to patients and relatives on admissions.
Cancel and rearrange admissions as and when needed (via ward, consultants, patient’s e) Liaise with Team Leader and Directorate Managers over late cancellations and arrange any back-filling if appropriate.
Telephone patients with details of cancellations/admissions when require Dealing with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients).
Ensure all cancelled operations (both patients and hospital initiated) and DNA’s are followed up efficiently.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Please refer the Job description for details