EndPoint and Applications Engineer (Mid-Senior Level)

at  ERM Group

ERM is seeking an EndPoint and Applications Engineer to join our support team in Mexico City, Mexico.
At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career.
Description:
The EndPoint and Applications Engineer will focus on supporting Microsoft Intune infrastructure, software deployment technologies, and application systems across the enterprise. This role will also involve packaging applications and creating PowerShell scripts.
The engineer will work closely with the IT security operations team to ensure all vulnerabilities are resolved in a timely manner.
Additionally, the engineer will be responsible for supporting iOS devices in Intune and providing limited support to Mac OS devices enrolled in JAMF.
This role will align with business requirements, collaborating with IT Operations to deliver and assist in the development of future projects.

Responsibilities:

• Provide technical expertise in Microsoft Intune, software deployment, endpoint security, and application administration.
• Package Intune applications and create Powershell scripts.
• Provide support for iOS devices enrolled in Intune.
• Maintain bespoke business applications across data centers and endpoints.
• Roll out an monitor OS patches using WufB or Autopatch in Intune
• Deploy and monitor the deployment of third party patching, using Patch My PC
• Identify and flag risks and issues that may compromise endpoint, application support, and IT projects.
• Monitor, maintain, and report on all data and hardware.
• Offer technical support for Windows Server, Microsoft Intune, and systems affecting business applications.
• Provide limited support to MacOS Devices enrolled in JAMF.
• Assist in implementing IT projects globally, collaborating with colleagues in other functions.
• Communicate effectively within the team and with upper management.
• Continuously seek opportunities to enhance efficiency in all areas of the work stream.

Knowledge, Skills and Experience:

• Minimum of five years in a similar technical role.
• Excellent knowledge of Microsoft Intune
• Excellent communication skills.
• Flexible and adaptable approach.
• Strong team player.
• Willingness to work flexible hours to accommodate a global environment and occasional travel.
• Comfortable working in ambiguity.
• Experience working in a global company with region-specific solutions.
• Ability to conduct and direct research into IT issues and products as needed.
• Proven analytical, evaluative, and problem-solving skills.

Background:
Since establishing our first local presence in the LAC region in 1990’s, ERM has enjoyed steady growth and today we employee circa 400 employees in the region. We have offices in Argentina, Peru, Colombia, Mexico, Guyana, and Brazil.
We are committed to the LAC market, and we have been building consulting teams with world-class skills in the areas of environmental, sustainability and social consulting for over 20 years. ERM has a solid client base in the oil and gas, manufacturing and chemical sectors and we have been collaborating very closely with our clients, supporting them through challenging times, as we remain committed to this fascinating sector. Increasingly our clients are investing in the local market and to support their growth needs, ERM is expanding our footprint in this region. We are now looking for a strong client and market leader who shares our passion and commitment to this sector to join us.
Who We Are:
As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges, and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.
We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk, and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.
If you would like to read more about Diversity, Equity, Equality & Inclusion (DE&I) at ERM, you can visit
our website
, or read about our progress in
the 2024 Sustainability Report

• Provide technical expertise in Microsoft Intune, software deployment, endpoint security, and application administration.
• Package Intune applications and create Powershell scripts.
• Provide support for iOS devices enrolled in Intune.
• Maintain bespoke business applications across data centers and endpoints.
• Roll out an monitor OS patches using WufB or Autopatch in Intune
• Deploy and monitor the deployment of third party patching, using Patch My PC
• Identify and flag risks and issues that may compromise endpoint, application support, and IT projects.
• Monitor, maintain, and report on all data and hardware.
• Offer technical support for Windows Server, Microsoft Intune, and systems affecting business applications.
• Provide limited support to MacOS Devices enrolled in JAMF.
• Assist in implementing IT projects globally, collaborating with colleagues in other functions.
• Communicate effectively within the team and with upper management.
• Continuously seek opportunities to enhance efficiency in all areas of the work stream