Energy Solutions Sales Coordinator

at  Mitsubishi Logisnext Americas Inc

ABOUT US:

Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

ABOUT THE ROLE:

Energy Solutions Sales Coordinator is responsible for providing timely and accurate support to MLA sales teams and dealers for a wide range of energy solution products and programs, ensuring customer satisfaction and contributing to our overall success of the department. You will play a pivotal role in expanding MLA’s electric product lineup and battery portfolio.

WHAT YOU WILL DO:

• Support Sales Teams, Dealers, and Customers: Act as the primary point of contact for MLA sales teams and dealers, addressing inquiries and providing detailed information about our energy solutions products and programs. Monitor and respond to emails sent to the Energy Solutions email address, ensuring timely and professional communication with sales and dealer staff. When emails contain technical or specialized questions, consult with electrification subject matter experts.
• Order Management: Oversee the order management process, ensuring that orders are processed efficiently and accurately, and that any issues are addressed promptly.
• Energy Solutions Product Support: Maintain up-to-date knowledge of product availability, pricing, and program details to ensure that all communications with sales teams and dealers are accurate and timely. Support quotes for energy solutions products, ensuring accuracy and timely delivery to customers and dealers.
• Truck Sales Team Engagement: Build and maintain strong relationships with CMJ (Caterpillar, Mitsubishi and Jungheinrich)Unicarrier, and National Accounts sales teams to understand their needs and provide tailored solutions.
• Identify and Escalate Electrification Trends: Identify and escalate recurring topics uncovered during front line communication with sales staff. Work within Energy Solutions to develop process improvements. Implement improvements that will enhance the efficiency and effectiveness of support provided to sales teams and dealers.
• Electrification Credit Management: Manage applications and recurring reporting for electrification credit programs, like the Low Carbon Fuel Standard credit program in California, on behalf of MLA customers.