Enforcement Officer

at  Coventry City Council

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.
Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.
What is the job role?

In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £400 million of Council revenue including Council Tax, Non-Domestic Rates, fees and charges. This is a fast-paced team with tight deadlines and targets to meet each week.

• You will respond to customers’ inbound calls, letters and e-mails providing advice, guidance, and information.
• You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
• You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
• You will work to procedures and policies designed for the team
• You will have to attend the Magistrates Court on a weekly basis to interview customers and support our Court officers at committal & surgery hearings.

Once training is complete’ staff have the flexibility to work from home, but the role’s main place of work will be 1 Friargate, where you will form part of a dynamic and motivated team of Enforcement Officers
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?

WHEN APPLYING FOR THIS ROLE, YOU WILL BE ASKED TO WRITE A PERSONAL STATEMENT, PLEASE INCLUDE EXAMPLES OF THE ABOVE.

Interview date(s): 25th/26th September 2024
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry

In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £400 million of Council revenue including Council Tax, Non-Domestic Rates, fees and charges. This is a fast-paced team with tight deadlines and targets to meet each week.

• You will respond to customers’ inbound calls, letters and e-mails providing advice, guidance, and information.
• You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
• You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
• You will work to procedures and policies designed for the team
• You will have to attend the Magistrates Court on a weekly basis to interview customers and support our Court officers at committal & surgery hearings