Engagement Consultant - Fixed-term Contract

at  The Salvation Army

Number of Positions Available:
1
Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
At the Salvation Army Employment Plus (EPlus), our experienced employment teams have been empowering people to find the right job since 1998 as part of the Australian Government’s Employment Services network. We’ve worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment.
At Employment Plus we drive high performance with a forward thinking, results driven culture, that you will be proud to be a part of. Whilst we are a not-for-profit organisation with a strong dedication to helping people find work, we operate in a highly competitive market and as such, aiming to exceed required targets is vital for all our employees.
Our National Service Centre, based in Modbury SA, is an extended hours Contact Centre environment. Flexible working hours is a requirement.
Please note this is a fixed-term contract until December 2024.

Are you someone who:

• Wants to help people change their lives for the better
• Enjoys work in a fast paced contact centre environment
• Demonstrates a professional level of customer service to support job seekers to meet their mutual obligation requirements
• Has proven ability to effectively manage your own time to the achievement of multiple KPI’s
• Is available to work rostered shifts of up to 8 hours, between 9am and 6:30pm Monday to Friday, including non national public holidays

Our Engagement Consultants engage with Jobseekers daily, while working closely with the front office staff to ensure that all Jobseekers are scheduled into appointments and activities in accordance with our Service Delivery Model. You are required to exercise judgement, set priorities and schedule work to meet deadlines.

About the role:

• Work within a team of consultants responsible for all aspects of Jobseeker and Employer Engagement
• Work in partnership with our network of nationally located sites, to ensure all Jobseekers are engaged with Employment Plus as per our Service Delivery Model
• Provide support to Jobseekers and Employers within a call centre environment
• Work within a team of consultants who service inbound/outbound calls and emails on behalf of more than 80 sites nationally

Ours is a fast paced environment; you will need to be able to think on your feet and be flexible with tasks, as well as being a quick learner with advanced computer (Microsoft Office) skills.

What we offer:

• Up to 8 weeks leave per year through our purchased leave scheme
• The opportunity to access an accrued day off every four weeks
• Generous tax free salary packaging benefits
• Career development opportunities

If you have the passion and drive to commit yourself to this challenging yet rewarding role, we invite you to submit your resume along with your covering letter telling us why you think you are the best person for this role, via the link below.
At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at
employmentpluscareers@salvationarmy.org.au
. Please specify the job title and location in the subject line.
A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position. Successful applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history.
Employment Plus is an equal employment opportunity employer, we encourage applications from people of Aboriginal and Torres Strait Islander heritage and candidates with culturally diverse backgrounds. We provide an inclusive work environment and embraces the diverse talent of our people. Employment Plus is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• Work within a team of consultants responsible for all aspects of Jobseeker and Employer Engagement
• Work in partnership with our network of nationally located sites, to ensure all Jobseekers are engaged with Employment Plus as per our Service Delivery Model
• Provide support to Jobseekers and Employers within a call centre environment
• Work within a team of consultants who service inbound/outbound calls and emails on behalf of more than 80 sites nationall