Engagement Manager

at  Capgemini

ABOUT THE JOB YOUR CONSIDERING

Capgemini is one of the leading Application Services providers globally and is a major player in the UK across all key sectors such as Government, Aerospace & Defence, Manufacturing, Consumer Products, Retail, Energy and Utilities.
The Application Services Practice focusses on major UK clients, on a global basis, to support, maintain and enhance their Application & Infrastructure landscapes. We support some of the largest installations of Business Applications such as SAP & Oracle as well as some of the most agile platforms on Salesforce.com or a plethora of Open Source applications.
Our Application Service exploits some of the latest market technologies & methods around Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, Agile, etc. and you will be part of the team that helps customers to keep one step ahead of their competition.
The UK AMS Delivery capability is globally-renowned for sustained client service and delivery excellence. It is recognised by global advisor firms ISG and HfS as a market leader in the provision of next generation Application Development & Maintenance (ADM) services to help clients deliver their Digital Transformation strategies.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOUR SKILLS AND EXPERIENCE

Our Service Delivery Managers work on a range of roles – either managing one engagement end to end, a portfolio of engagements, or the ongoing service within a larger ‘Country’ deal, any of which can be delivered purely out of the UK or, more normally, in conjunction with our Indian teams.

• Management resilience - strong client management skills, the ability to face off to board members, stakeholder management at all levels, internally and externally
• People Management – performance management, career development and mentoring
• Financial Management & Account Growth - have commercial acumen and be able to evidence profit & loss accountability - have a demonstrable track record of achieving account growth - crafting and agreeing change controls, tangible service improvements, engaging Sales to pursue opportunities
• Contract management - to ensure Capgemini delivers the agreed service. Ability to manage their client’s satisfaction without compromising Capgemini’s contractual and commercial position. Contributing to the creation of new contracts.
• Delivery models –Have experience or demonstrate an understanding of the following delivery models;

o On Site Client Delivery
o Engagement Management of a single, medium-large client engagement
o Multi- vendor delivery model
o Traditional ITIL and Agile Delivery Models
o Service Introduction
o Multi Technology on-premise and cloud

YOUR ROLE

Our Service Delivery Managers take responsibility and accountability for the delivery of engagements that are either pure ‘application support’ or, increasingly, ‘whole life’ annuity type deals which can include application development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering ‘value-add’ to our clients – ‘just’ delivering the contracted service and meeting the SLA’s is not sufficient in todays’ market. Understanding the clients’ business and challenges and bringing solutions to them to improve their P&L is the type of Service required and Capgemini, as a global provider, has a wide range of capabilities and solutions we can use to support our clients.
Our Service Delivery Managers work on a range of roles – either managing one engagement end to end, a portfolio of engagements, or the ongoing service within a larger ‘Country’ deal, any of which can be delivered purely out of the UK or, more normally, in conjunction with our Indian teams.
You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Our Service Delivery Managers work on a range of roles – either managing one engagement end to end, a portfolio of engagements, or the ongoing service within a larger ‘Country’ deal, any of which can be delivered purely out of the UK or, more normally, in conjunction with our Indian teams.

• Management resilience - strong client management skills, the ability to face off to board members, stakeholder management at all levels, internally and externally
• People Management – performance management, career development and mentoring
• Financial Management & Account Growth - have commercial acumen and be able to evidence profit & loss accountability - have a demonstrable track record of achieving account growth - crafting and agreeing change controls, tangible service improvements, engaging Sales to pursue opportunities
• Contract management - to ensure Capgemini delivers the agreed service. Ability to manage their client’s satisfaction without compromising Capgemini’s contractual and commercial position. Contributing to the creation of new contracts.
• Delivery models –Have experience or demonstrate an understanding of the following delivery models