As a member of the Professional Services team, the Engagement Manager is responsible for delivering Strategic Engagement Services to our Hootsuite and Talkwalker customers. In this role you will provide strategic guidance and consultation to customers, contribute to the development and refinement of internal processes and frameworks for large scale deployments, and support the growth and evolution of Managed Services at Hootsuite. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in London, England, UK, Paris, France & Luxembourg, Luxembourg. In this role, you will report to the Senior Manager, Premier Services.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
  In all we do, our six guiding principles light the way:
  Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
  One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
  Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
  Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
  Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
  Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
  Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
  

  LI-Hybrid

• Act as the program owner and change management delivery lead of Enterprise social programs and technology through the delivery of Hootsuite’s Strategic Engagement Services including onsite delivery and/or virtual delivery according to customer needs.
• Guide clients to achieve success in their own corporate social programs including corporate marketing, customer care, social selling, social listening and advocacy use cases, by leveraging your expertise in enterprise social media strategy and program management.
• In partnership with your colleagues and your leadership, support the scoping during presale processes and selling of managed services with prospects, building repeatable frameworks and templates, and managing capacity to deliver services to customers.
• Contribute to shaping and improving the Strategic Engagement Services offering and build new internal processes and procedures along with other members of the managed services team.
• Design and deliver Premier Coaching sessions focused on project and change management and social media strategy to provide best practices to customers and expand and strengthen Hootsuite’s expertise in these areas.
• Demonstrate agility by performing other duties as required.