Engagement Manager

at  Kainos

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.
You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.
At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

As a Workday Engagement Manager with Account Management responsibilities in Kainos, you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects. You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include account management, project planning, resourcing, milestone tracking, commercial management and customer satisfaction.

• Commercially managing the implementation of global Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services).
• Responsible for the NRR for a pool of service customers ensuring profitable customer retention.
• Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
• Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.

Minimum (Essential) Requirements:

• Experience in implementing back office systems with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Experience operating in Business Development/Sales/Account Management with a proven ability to deliver Customer Success
• Excellent commercial management, influencing and negotiation skills
• Demonstrable track record of individual and team over achievement vs target in a quota driven role
• Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests
• Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
• Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences

Desirable:

• Functional domain knowledge or account management experience with Human Capital Management, Financial Management, or Payroll applications and/or system implementation
• Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
• Experience of managing, mentoring and developing teams
• Working with Workday or other SaaS delivery methodologies
• PRINCE 2 (or similar) certification

So what are you waiting for? Let’s write the next incredible chapter of our story together.

• Commercially managing the implementation of global Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services).
• Responsible for the NRR for a pool of service customers ensuring profitable customer retention.
• Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
• Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level