Engagement Manager - Professional Services, APAC

at  Quadient

CONNECT WITH QUADIENT

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
as an Engagement Manager, you’ll play a critical role in our organization. Your responsibilities include building and maintaining strong client relationships, ensuring project success, and identifying new business opportunities.
You will have a fundamental role in in which you will manage prospect and customer relationships and deliver successful projects. You will collaborate with cross-functional teams and you will plan, strategize, and exceed customer expectations.

• You will be acting as a liaison between customers and internal teams to ensure seamless communication and service delivery. To manage customer relationships effectively, you will demonstrate excellent communication, leadership, and analytical skills.
• You will seek opportunities to sell and upsell services and products to new and existing accounts, working with cross-functional teams to create packaged or bespoke solution to address client’s needs.
• You will collaborate with Sales and Presales during RFx by leading all services related specifications response and proposal creation.
• You will nurture working relationships with prospects and clients throughout the project cycle, tracking client’s processes and providing prompt assistance when needed.
• You will design and execute solutions tailored to client needs, leading and handling complex accounts, and managing client expectations, ensuring delivery of client requests.