Engagement Manager

at  protonai

ABOUT US:

Proton.ai is revolutionizing wholesale distribution. Distributors sell nearly every physical good you come across. Key to the economy, they make up over 28% of GDP. But there’s a problem. Selling as a distributor is complicated. Distributors carry hundreds of thousands of complicated SKUs, making it impossible for distributors to know what their customers need. Proton cuts through this complexity with AI. We provide a solution that modernizes distributors’ sales efforts. And in doing so, we help distributors better serve their customers.
Our company is in hyper-growth mode. We’ve had significant year-over-year revenue growth, and we just raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. Needless to say, it’s an exciting time to join the Proton.ai team.

THE ROLE:

As part of the Proton Professional Services team, the Engagement Manager will act as the main point of contact post-sale, managing large-scale IT projects focused on strategic alignment and successful delivery. This includes overseeing project management tasks, from kickoff meetings and requirements gathering to design reviews and integration support. The Engagement Manager will collaborate with Customer Engineers to implement technical requirements and with the Customer Success Manager to ensure alignment with business goals.
We’re a remote-first company and hire people from around the world. Our working hours are flexible, however all our customers are chiefly US based and that requires core working hours to be in alignment with US time zones. For this role we are looking for someone based in the US for logistical reasons.
The target salary range for this role is $80,000- $100,000 base (US—adjusted for international). Final offers will be based on your skills and previous experience.

WHAT YOU’LL DO:

• Serve as the main point of contact during the initial implementation and rollout of Proton.ai for our customers.
• Utilize a hands-on approach to motivate the project team, remove obstacles, and drive progress, fostering a high-performance work environment that consistently delivers results.
• Collaborate with senior management to align project initiatives with organizational goals and objectives.
• Develop and implement strategic plans to ensure successful project delivery, cost-effectiveness, and measurable outcomes.
• Establish and maintain strong relationships with internal and external stakeholders, including executives, business unit leaders, and clients.
• Regularly communicate project status, risks, and progress to ensure alignment and manage expectations.
• Host weekly project stakeholder meetings and drive initiatives to meet project goals

YOU’LL BE A GREAT FIT FOR THIS ROLE IF YOU HAVE:

• Strong communication, organization, problem-solving and critical-thinking abilities; you are a solutions-oriented individual.
• Proactive and self-motivated, with the ability to work independently and as part of a team in a fast-paced and dynamic environment
• Possess a strong drive and a proactive mindset, ensuring projects are delivered with excellence and within established timelines
• Experience with task tracking or project management tools such as Asana or Jira
• A proven ability to manage multiple projects across multiple clients and stakeholders