Engagement Manager

at  VersaFile

ENGAGEMENT MANAGER

VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy, highly functional and quick to value.
We are looking for an Engagement Manager who has a passion for building a strong, long-lasting customer relationship to uncover growth opportunities and guide the customer through transformative technology advancements. As a team, you will help our clients make improvements to their performance and realize their most important goals by identifying, and oftentimes implementing, potential solutions for a specific challenge.
In a collaborative team setting, you’ll work closely with others but also work autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships.

What You’ll Do:

• Lead day-to-day execution of client projects while guiding and developing individual team members
• Own and lead client project work including gathering and analyzing information, formulating and testing hypotheses and developing recommendations for presentations to client management
• Lead the implementation of recommendations with the client team members

• Manage all aspects of a client project, by building and nurturing deep relationships with project stakeholders, becoming a trusted advisor who understands their unique business objectives, processes and challenges, and leading the delivery of the identified solution.

• Simplify and bring structure to ambiguous problems and take action to solve them by focusing on the most important challenges

• Actively identify and develop further opportunities within the client environment
• Serve as the day-to-day liaison between the customer and our internal teams, communicating effectively with all audiences, including senior leaders in a structured manner
• Deeply understand program success criteria and aligning the team on how to achieve it
• Lead the definition and deeply understand the work packages making up the solution and their contribution to success
• Translate gaps or risks into insights that anticipate customer needs and proactively suggest improvements or new solutions
• Monitor the progress of customer engagements along with the project manager
• Act as the voice of the customer, providing insight to internal terms to improve products, services and processes
• Build and maintain program roadmaps

Who You’ll Be:

• Proven experience as a consultant in a professional services firm preferred
• Ability to take business problems and create strong business case solutions, using technology
• Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
• Proactive mindset with a passion for uncovering new opportunities and driving continuous improvement
• Ability to break down and solve problems through quantitative thinking and analysis
• Ability to manage multiple customer engagements simultaneously
• Comfort with ambiguous, ever-changing situations within a client environment
• Experience in business consulting and analysis: Agile Theory, Business Process Analysis, Procedure Development, Requirements Gathering
• Experience in project management

• Lead day-to-day execution of client projects while guiding and developing individual team members
• Own and lead client project work including gathering and analyzing information, formulating and testing hypotheses and developing recommendations for presentations to client management
• Lead the implementation of recommendations with the client team members
• Manage all aspects of a client project, by building and nurturing deep relationships with project stakeholders, becoming a trusted advisor who understands their unique business objectives, processes and challenges, and leading the delivery of the identified solution