Engagement Marketing Exec

at  Oddbox

Location: Vauxhall/Hybrid (likely c.2 days per week in the office on a flexible basis) with occasional travel to Croydon and Birmingham
Working pattern: Full-time (4 days per week/.8FTE would be considered on a pro-rata basis for an experienced candidate
Starting Salary: c. £40k

WHO WE’RE LOOKING FOR IN AN ENGAGEMENT MARKETING EXECUTIVE

You are customer-centric, always looking for new ways to improve the customer journey.
You thrive in a fast-paced environment, adeptly balancing multiple priorities with attention to detail.
You’re a collaborative team player, committed to supporting and driving team goals.
You have a proactive approach, anticipating challenges and crafting efficient solutions.

INTERVIEW PROCESS

Initial call with our People & Culture team - 30 minutes.
Practical task to assess your skill set - approximately 90 minutes of preparation.
Formal interview with our Retention and Lifecycle Manager.
Meet the wider team.
Offer.
Duration of role – permanent/full-time - 4 days per week could be considered on a pro-rata basis for an experienced candidate
Location – Hybrid-On average, you’ll spend two days each week in our Vauxhall office, working with other Oddboxers and seeking out the low-hanging fruit. (Is that a fruit pun?! Maybe. Or we could just be talking about our always fresh fruit bowl and snack cupboard).
You’ll need to visit our distribution centre in Croydon and packing facility in Birmingham a couple of times each year.
Looking after you: We won’t waste your time telling you annual leave is a benefit- it’s your right… But we’ll give you five extra days of annual leave (33 days including bank holidays), four “not-sick” days and two volunteering days each year.
We offer you a £300 self-service L&D budget, backed by an extra generous helping of cohort and peer-to-peer learning opportunities. You’ll get access to perks and well-being support with Perkbox. Of course, you get discounts on Oddbox products (as well as the occasional stash of Oddbox merch).
Are you the Delightfully Odd Marketer that we’re looking for? Click below to apply (the application should take you no longer than 5-10 minutes

THE ROLE:

Working as part of the retention team, the engagement marketing executive will help increase customer spend and engagement with the Oddbox proposition. You’ll support initiatives to drive improvements in retention and customer satisfaction; as well as helping to improve the value for money perception.

KEY RESPONSIBILITIES:

Planning and coordinating tactical promotions and campaigns to boost basket value and identifying opportunities to align promotions with key moments in the marketing calendar.
Analysing customer data and campaign results and identifying trends and insights to aid campaign optimisation and customer engagement.
Proactively seeking out opportunities and new ideas which support priority business initiatives - improving customer retention or increasing customer spend.
Helping new customers to discover Oddbox’s value at the earliest possible point, earning their loyalty and nurturing habits.
Conducting stakeholder analysis; identifying and segmenting audiences to develop tailored engagement strategies for different customer cohorts.
Merchandising our add-on range and box compositions, including product set-up and updating customer-facing website.

SKILLS AND QUALIFICATIONS FOR THE ENGAGEMENT MARKETING ROLE

Strong analytical skills with the ability to interpret complex data to drive decision making and effective marketing strategies.
Experience developing and executing engagement campaigns that focus on retention and product engagement, including setting objectives, defining KPIs, and evaluating outcomes.
Skilled at negotiation and managing relationships with internal and external stakeholders.
Exceptional communication skills, both written and verbal, with an eye for detail.
Ability to work collaboratively with cross-functional teams as well as independently managing projects.
Creative thinker with a passion for developing customer-focused marketing solutions

THIS ROLE MIGHT NOT BE RIGHT FOR YOU IF:

You aren’t comfortable with data-driven decision-making.
You prefer working in a static environment where processes rarely change.
Creativity and innovation in marketing workstreams are not your strengths.
You’re no longer excited by executing marketing initiatives - you prefer a more strategic, hands-off role