Engine Field Service Technician - Level II

at  Cummins Inc

DESCRIPTION

We are looking for a talented Field service Technician to join our team in Sparwood, British-Columbia.

In this role, you will make an impact in the following ways:

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Identifies additional service opportunities with customer.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

EDUCATION, LICENSES, CERTIFICATIONS:

Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certification
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE:

Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience

QUALIFICATIONS

.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID 2405886
Relocation Package Yes

RESPONSIBILITIES

In order to be successful in this role you will need the following:

ABOUT THE ROLE :

Location : Sparwood, BC - Field Service work in the Elkvalley supporting a large mining customer-Unionized environment.
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with engine products.
Hourly rate: $56.76/hr
Shift: 4x4 shift, 12 hr - rotational days/nights
Shift Premiums: 4x4 day shift premium, 4x4 afternoon shift premium , 4x4 night shift premium Sparwood location premium
Certification Requirements: Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certified required

In this role, you will make an impact in the following ways:

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Identifies additional service opportunities with customer.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their superviso