Engine Service Officer, Field

at  Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

The Engine Service Officer (ESO) is responsible for training, supervising, monitoring, and coaching Locomotive Engineers (LE), Student Locomotive Engineers (SLE), Manager Locomotive Engineers, and Conductor Locomotive Operators (CLO), regarding locomotive operations, train handling and general locomotive engineer responsibilities. In addition, the role monitors employee actions and safety performance then coaches, corrects, and reports on that performance. The incumbent acts as a subject matter expert (SME) while providing guidance and assistance to Divisional Officers on locomotive operation, train handling matters and locomotive engineer’s role and concerns.

REQUIREMENTS

Experience

Locomotive Engineer

• Between 3 to 5 years of service as a qualified LE in good standing

Education/Certification/Designation

• High School Diploma or General Educational Development (GED)
• Railway Employee Qualification Standards for Operating Crew Regulation (QSOC) and Canadian Rail Operating Rules (CROR) qualification
• Valid Driver’s Licence

Competencies

• Identifies potential safety and security risks
• Leads by example for the safety and security of all
• Considers environmental impacts in every decision and action
• Collaborates with others and shares information
• Sets direction and inspires others
• Communicates with impact
• Develops self and others
• Knows the business and stays current on industry needs
• Identifies needs and finds solution to create value for all stakeholders

Technical Skills/Knowledge

• Knowledge of Microsoft Office
• Advanced knowledge of Operating Rules and Regulations
• Knowledge of freight car and locomotive air brakes and how they operate
• Fluently bilingual, both written and verbal (English, French)*
• Any skills/attributes for these above would be considered as an asset

Training of Locomotive Engineers

• Train, supervise, monitor, and coach LE, SLE, and CLO regarding locomotive operation, train handling and general locomotive engineer responsibilities
• Support and conduct SLE, Manager Locomotive Engineer Training (MLET), CLO, Locomotive Event Recorder (LER), Distributed Power (DP), Trip Optimizer (TO) and other courses and training as required
• Be involved in the classroom training, on-the-job training, check rides and ride-alongs on trains and counsel over telephone or voice radio
• Utilize locomotive simulator in some training programs
• Train LEs regarding any new technologies that are introduced
• Develop and sustain the right employee behaviours with feedback, recognition, reinforcement, and coaching
• Make recommendations cost control and asset utilization in planning and execution of training

Analyze and Interpret Locomotive Event Recorder (LER) Data

• Obtain, analyze, and interpret LER data for accident or incident investigations, monitoring LE and crew performance, and productivity analysis
• Require development of superior knowledge of LER and Locomotive Digital Video Recorder (LDVR) operation and computer programs
• Utilize other CN computer systems such as Wi-Tronix, Service Reliability System (SRS), Crew Assignment Timekeeping System (CATS), Real-Time Business Intelligence (RTBI) and Train Operation Planning and Control (TOPC) to support LER and LDVR analysis process
• Judge performance as displayed by LER data and other information and observations

Provide Guidance to Divisional Officers

• Act as a Subject Matter Expert (SME), providing guidance and assistance to Divisional Officers on the locomotive operation, train handling matters and LE’s role and concerns
• Interact and make recommendations to Transportation Managers, Assistant Superintendents, Superintendents, General Managers, Senior Vice-President, Rail Traffic Control (RTC) Centre personnel, Crew Management Centre (CMC) Centre personnel, Labour Relations, Risk Management, etc.
• Interact and make recommendations about safety critical incidents such as network disruption, locomotive system failures, and accidents
• Share best practices, information, operational concerns
• Participate in the safety blitz’s, walkabouts, Health and Safety committee meetings, safety summits, and field engagements with Local Leadership
• Collaborate with Operating Practices on revisions required to LE Operating Manual, Distributed Power Operating Guide, Trip Optimizer Operating Guide, General Operating Instructions, and any other rules or regulations involving train handling, locomotive operations, and air brakes functions

Planning and Supporting Engine Service Officer Duties

• Prioritize and plan ESO Field duties
• Adjust plans on short notice to accommodate sudden occurrences or disruptions
• Maintain SLE training records
• Maintain records regarding train separations such as analyze records, study trends, and make recommendations to reduce separations
• Maintain locomotive simulators in working order and upgrade simulator programs
• Study new locomotive technologies and develop job aids, training material, and courses to LE regarding those new technologies
• Preserve LER and LDVR analysis data in cases involving major derailment, personal injuries and fatalities, crossing accidents, and trespasser incidents
• Provide assistance with manpower shortages

Working Conditions
The role is performed primarily outdoors in the field (with limited indoor or office duties) in various types of weather and environmental conditions and involves irregular working hours. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires occasional travel (30%) within Canada and the United States (U.S.).