Engine Service Officer, Field

at  Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

The Engine Service Officer (ESO) is a front-line position responsible for training, supervising, monitoring, and coaching Locomotive Engineers (LE), Student Locomotive Engineers (SLE), Manager Locomotive Engineers, and Conductor Locomotive Operators (CLO), regarding locomotive operations, train handling and general locomotive engineer responsibilities. In addition, the role monitors employee actions and safety performance then coaches, corrects, and reports on that performance. The incumbent acts as a subject matter expert (SME) while providing guidance and assistance to Divisional Officers on locomotive operation, train handling matters and locomotive engineer’s role and concerns.

REQUIREMENTS

Experience

Locomotive Engineer

• Between 3 to 5 years service as a qualified LE

Education/Certification/Designation

• High School Diploma or equivalent
• Railway Employee Qualification Standards for Operating Crew Regulation (QSOC) and Canadian Rail Operating Rules (CROR) qualification
• Valid Driver’s Licence

Competencies

• Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example
• Builds and maintains an internal network to support a better overall work experience
• Collaborate with key internal stakeholders to enable higher productivity
• Inspires others with impactful communications and adapts to the audience
• Leverages feedback and coaching to improve performance
• Knows the business and stays current of industry trends
• Influences others
• Stays calm and adapts to changes
• Time management
• Maintains fitness and standards to work in a safety-sensitive environment

Technical Skills/Knowledge

• Knowledge of Microsoft Office
• Advanced knowledge of Operating Rules and Regulations
• Knowledge of freight car and locomotive air brakes and how they operate

Training of LE

• Train, supervise, monitor, and coach LE, SLE, and CLO regarding locomotive operation, train handling and general locomotive engineer responsibilities
• Support and conduct SLE, Manager Locomotive Engineer Training (MLET), CLO, Locomotive Event Recorder (LER), Distributed Power (DP), Trip Optimizer (TO) and other courses and training as required
• Be involved in the classroom training, on-the-job training, check rides and ride-alongs on trains and counsel over telephone or voice radio
• Utilize locomotive simulator in some training programs (Simulator operation can be learned upon assuming ESO position)
• Train LE regarding any new technologies that are introduced
• Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
• Make recommendations cost control and asset utilization in planning and execution of training

Analyze and Interpret Locomotive Event Recorder (LER) Data

• Obtain, analyze, and interpret LER data for accident or incident investigations, monitoring LE and crew performance, and productivity analysis
• Require development of superior knowledge of LER and Locomotive Digital Video Recorder (LDVR) operation and computer programs (can be learned within first months upon assuming ESO position)
• Utilize other CN computer systems such as Wi-Tronix, Service Reliability System (SRS), Crew Assignment Timekeeping System (CATS), Real-Time Business Intelligence (RTBI) and Train Operation Planning and Control (TOPC) to support LER and LDVR analysis process (can be learned upon assuming ESO position)
• Judge performance as displayed by LER data and other information and observations

Provide Guidance to Divisional Officers

• Act as a SME, providing guidance and assistance to Divisional Officers on the locomotive operation, train handling matters and LE’s role and concerns
• Interact and make recommendations to Trainmasters, Assistant Superintendents, Superintendents, General Managers, Senior VP, Rail Traffic Control (RTC) Centre personnel, Crew Management Centre (CMC) Centre personnel, Labour Relations, Risk Management, etc.
• Interact and make recommendations about safety critical, such as in cases of network disruption, locomotive system failures, and accidents or incidents
• Share best practices, information, operational concerns
• Participate in the safety blitz’s, walkabouts, Health and Safety committee meetings, safety summits
• Collaborate with Operating Practices on revisions required to LE Operating Manual, Distributed Power Operating Guide, Trip Optimizer Operating Guide, General Operating Instructions, and any other rules or regulations involving train handling, locomotive operations, air brakes functions, etc.

Planning & Supporting Engine Service Officer Duties

• Prioritize and plan ESO duties
• Adjust plans on short notice to accommodate sudden occurrences or disruptions
• Maintain SLE training records
• Maintain records regarding train separations such as analyze records, study trends and make recommendations to reduce separations
• Maintain locomotive simulators in working order and upgrade simulator programs
• Study new locomotive technologies and develop job aids, training material, and courses to LE regarding those new technologies
• Educate Transportation Officers (Trainmasters, Assistant Superintendents, Superintendents) regarding
• Preserve LER and LDVR analysis data in cases involving major derailment, personal injuries/fatalities, crossing accidents, trespasser incidents, etc.
• Provide assistance with manpower shortages

Working Conditions
The role is performed indoors and outdoors in various types of weather and environmental conditions and involves irregular working hours. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires frequent travel (30%) within Canada and the United States. The incumbent must hold a valid passport.