Engineer - Cloud Operations

at  Moorfields Eye Hospital NHS Foundation Trust

We are at a pivotal stage in our digital journey, with an ambitious portfolio of digital technology initiatives ahead of us. These initiatives are centered around empowering patients and service users, enhancing the experience of navigating the healthcare system, and integrating systems and data to better meet the needs of our citizens.
This role will support the formation of our Cloud Operations service, which will be responsible for:
Ensuring our cloud-based services and infrastructure run smoothly, securely, and are performant for our users
Building, configuring, and operating cloud-based services and infrastructure
Maximising business value and optimising our cloud-based services and infrastructure, including preventing unnecessary cloud spending
An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.
Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve / change):
Server architecture
Virtualisation technologies
Datacentre operations
Cloud operations
Domain directory services
Data storage and management
Device management
Information security management and cyber security
Database administration services
Network operations (wired/wireless/mobile)
Business continuity management and disaster recovery planning
You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
An infrastructure operations engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual, both on-premise and in the Cloud. You do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.

AT THIS ROLE LEVEL, YOU WILL:

create and maintain documentation
perform all routine tasks according to process and checklists
monitor infrastructure and applications services
alert and take appropriate action
Skills needed for this role
Asset and configuration management
Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement)
Availability and capacity management
Manage service components to ensure they meet business needs and performance targets
Change management
Implement complex changes based on requests for change
Apply change control procedures
Coding and scripting
Show an awareness of the scripting tools and software that are available and currently in use
Continual service improvement
Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
Support specific activities to improve processes
Spot or identify obvious deficiencies
Financial management
Safe and efficient use of expensive equipment by users, including the install, running and maintenance of equipment and software
Incident management
Identify and register incidents, gathering the required information and allocating it to the appropriate channel
Diagnose and prioritise incidents, investigate their causes and find resolutions
Ownership and initiative
Own an issue until a new owner has been found or the problem has been mitigated or resolved
Problem management
Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)
Effectively consult specialists where required
Contribute to the implementation of remedies and preventative measures
Service focus
Take inputs and establish coherent frameworks that work
Service reporting
Ensure the service management platform is up-to-date at all times with Customer Service activities
Produce relevant reports in a standard format and agreed timeframe
Work with important stakeholders to discuss any changes in the reporting processes
Add a commentary that provides an interpretation of the data set
Service management framework knowledge
Show an in-depth understanding of service management framework principles and processes
Apply technical knowledge in project or programme activities
Technical specialism
Demonstrate experience and knowledge one, or more of the subject matter areas outlined in the job description, including (but not limited to):
Server architecture
Virtualisation technologies
Datacentre operations
Cloud operations
Domain directory services
Data storage and management
Device management
Information security management and cyber security
Database administration services
Network operations (wired/wireless/mobile)
Business continuity management and disaster recovery planning
Assist in technical support activities and carry out agreed or routine maintenance and administration tasks
Technical understanding
Show an awareness of the relevant subject matter and a high level understanding of what it involves
Testing
Correctly execute test scripts under supervision
Identify issues and risks associated with the work
Understand the role of testing and how it works
User focus
Identify and engage with users or stakeholders to collate user needs evidence
Understand and define research that fits user needs
Use quantitative and qualitative data about users to turn user focus into outcomes

OTHER DUTIES:

Participate in the on-call service
Occasional work may be required outside of core business hours to support major projects / programmes
Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape