Engineer - Credit Cards Processing Systems

at  Westpac

HOW WILL I HELP?

In this role of Engineer – Credit Cards Processing Systems you will manage the link between the business and our technology supplier (Fiserv). You will need in depth knowledge of Credit Card Processing, problem solving and analysis skills and to be able to question and escalate should any requirements not provide sufficient detail to enable Fiserv to deliver a reasonable estimate for the work required and to review the solution design to ensure that it meets Business needs.
Once projects have been approved and prioritized you will work with Fiserv and IT Project Managers to ensure the solution is delivered as per the design. Additionally, you will be required to develop and execute test cases to validate that the solutions are correctly delivered.

WHAT IS IT LIKE TO WORK THERE?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth, and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you’ll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe, and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

HOW DO I APPLY?

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

KEY ROLE RESPONSIBILITIES INCLUDE:

• Ensuring that the changes that you are responsible for are successfully designed, tested and implemented. Perform detailed Business post-implementation verification (PIV) for all assigned projects.
• Taking ownership of assigned projects in regard to verification of design and alignment to Business requirements, testing of solution and input to the project’s implementation requirements.
• Reviewing business requirements and provide feedback
• Working with Fiserv as the key contact for the projects you are allocated
• Escalating any issues that are raised as part of the overall solution design
• Developing test cases and perform User Acceptance Testing on behalf of the business for VisionPLUS project changes
• Performing PIV for project changes implemented.
• Communicating with project managers on the progress of your change
• Developing good working relationships with internal stakeholders and with the Fiserv resources working on your changesYou must be aware of any changes implemented and fully assess risks associated with the change to ensure compliance

To be successful in this role, you need to have the following skills and personal attributes:

• 5+ years’ experience in working with Credit Cards Processing systems preferably VisionPLUS
• Effective communication skills
• Understanding of the functionality and capability provided by our credit card processing system VisionPLUS
• MS Office Suite experience.
• Excellent collaboration skills and ability to negotiate and influence stakeholders
• Strategic thinking skills, business and commercial acumen.
• Strong problem solving and resolution capabilities
• Strong customer service orientationTertiary or equivalent qualifications in a related fiel