Engineer I, Field Service

at  Thermo Fisher Scientific

EDUCATION REQUIREMENTS:

Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

REQUIRED QUALIFICATIONS:

• 3+ years of relevant experience in a related science, engineering and/or customer facing role
• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

PREFERRED QUALIFICATIONS:

• Experience in a clinical, diagnostics and/or other regulated environment
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications

• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Customer concern, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Completes Qualification & Validation Products at customer sites.
• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Life Technologies travel policies and guidelines.
• May be required to perform other related duties as the need arises and/or assigned.