Engineer I, Field Service

at  Thermo Fisher Scientific

ENGINEER I, FIELD SERVICE – CAMBRIDGE, MA - REMOTE

Thermo Fisher Scientific Inc. is seeking a proactive and driven individual to join our team as an Engineer I, Field Service. In this role, you will have the opportunity to make a significant impact by demonstrating strong work behaviors and providing excellent service and support to our customers. You will closely collaborate with our Service and Sales teams to promote positive customer interactions and maintain our reputation for exceptional service.

REQUIRED QUALIFICATIONS:

• AS degree in Sciences, Engineering, Electronics. Military and equivalent work experience will be considered.
• 1-2 years of experience operating and/or maintaining electronics
• Valid driver’s license

PREFERRED QUALIFICATIONS:

• Background in Chemistry or Biochemistry preferred.
• Experience working in a regulated environment preferred.

• Perform on-site installation and preventive maintenance of High-Performance Liquid Chromatography (HPLC) and Mass Spectrometer (MS) equipment at customer labs.
• Schedule and track service calls, manage personal parts inventories, and complete service reports using service ticket management software.
• Train customers on HPLC and MS equipment and software
• Review customer data to determine equipment health and functionality.
• Collaborate and share repair diagnostic information with engineering and customer service teams.
• Stay up to date with technical bulletins and factory communications.
• Act as a communication link between the customer and the company.
• Regularly attend technical and service training provided by Thermo Fisher Scientific
• Ensure accurate and efficient completion of service reports and administrative tasks