Engineer II, Field Service

at  Thermo Fisher Scientific

POSITION SUMMARY

Preventative maintenance, escalations, Handling customer calls, Field service corrections and field service visits, Installations, exhibitions, demo’s, in Sweden, and Nordic NEU countries. Close cooperation with sales and commercial leads.

MINIMUM REQUIREMENTS/QUALIFICATIONS FOR EDUCATION

Background in technical/electrical engineering.
Technical skills/area, electrical/mechanical/Chemistry/Biomedical or experience in desired field from similar roles.

MINIMUM REQUIREMENTS, EXPERIENCE AND SKILLS

• Fluent spoken and written language skills (Swedish, English, other Nordic language an advantage)
• Proven experience in a Field Service clinical environment or equivalent
• PC literacy including MS Office and Outlook

RESPONSIBILITIES

• Reporting to Senior Service Manager, recording all documentation into Service MAX (CRM) and adhering to QMS processes as well Thermo Fisher Scientific policies and guidelines, Complaint handling, adhering to service contracts and collaborating with commercial team in tender responses and KPI reporting.
• Working independently and proactively and as part of the NUE service team.
• Responsible for timely management of PM’s, local spare parts inventory, housekeeping and recording of all documentation.
• Escalating customer issues in a timely manner and communicating clearly to colleagues and piers.
• To work remotely in the field and be available for travel both locally and internationally at short notice and occasional out of hours travel.
• Displaying a customer centric attitude and professionalism at all times.

ESSENTIAL TASKS, RESPONSIBILITIES AND AUTHORIZATIONS

• Customer support.
• Field service duties.
• Work independently as part of a Field Service organization team.
• Sound working knowledge of analytical instrumentation and Field Service experience in installation, servicing, PM, solving of IVD instrumentation.
• Frequent travel away from home – 75%
• Customer training with applications support
• Planning of customer support
• Coordinate service activities and communicate regularly.
• Participate in training needs.
• Documentation management into Service Max.
• Participate in internal and customer meetings.
• Other Project work when needed.
• Being a Thermo Fisher Ambassador.