Engineer II, Field Service

at  Thermo Fisher Scientific

WHO WE ARE LOOKING FOR: (INPUT EXPERIENCE, SKILLS & ABILITIES)

• Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• IT skills
• Driving license required
• Excellent communication skills in English, verbal and in writing.
• Independent, service-minded and informative in the approach towards customers
• Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
• A strong team contributor, working remotely with the ability to connect with colleagues in the region
• Commercial attitude
• A strong curiosity for knowing the latest with trends in technology and IT
• Self-starter, likes to be challenged
  We offer motivating and multi-divisional tasks in an innovative working environment.

ABOUT US:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We are dedicated to supporting our customers’ needs in areas such as life sciences research, analytical problem-solving, patient diagnostics and therapies, and laboratory operations.
Our distributed team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realize your best – expertly and personally

WHAT WILL YOU DO?

• Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.
• Solving a broad range of problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.