Engineer III, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers’ pursuit of discovery and resolution to global challenges.

REQUIRED QUALIFICATIONS:

• Bachelor degree in electronics, physics, engineering, computer science or similar field; or 5-10 years of equivalent combination of education, skills and experience.

PREFERRED QUALIFICATIONS:

• 5-10 years’ experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus.
• Experience with Ultra High Vacuum (UHV).
• Experience operating digital voltmeter and logical problem solving.

KNOWLEDGE, SKILLS, ABILITIES

• Demonstrated ability to lead/coach others/lead.
• Demonstrated ability to lead complex technical issues.
• Ability to partner effectively with customers and colleagues.
• Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
• Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills.
• Proven ability to fix complex systems and subsystems down to component level.
• Ability to read and interpret schematics.
• Required to read, write, and speak English fluently.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Proven ability to be detail oriented, problem solver, promote team environment.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments

• As the primary regional field service engineer, ensure customer needs are met applying appropriate resources.
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region.
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with applications engineer or attend an applications course to gain sophisticated knowledge.
• Complete and submit field service reports.
• Be able to perform Preventative Maintenance on assigned tools.
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions.
• Provide training for customers and users on system maintenance.
• Make yourself available to train and mentor new field service engineers.
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation.
• Provide recommendations for various reports including identifying and isolating unique problems with system.
• Act as a subject expert and resource for training.