Engineer III, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

Field Service Engineer: Transmission Electron Microscopy -Materials Science
You will become a part of the North UK Material Science Service team, responsible for service and applications support for TEM instrumentation, including Aberration Corrected Spectra microscopes predominantly in the Manchester area.
This role will suit someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive your success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Encouraging positive customer relationships and acting as a high level customer interface for specific instrument/applications issues and explaining sophisticated technology details
• Act as a primary communication conduit between the customer and Thermo Fisher applications and product teams
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Teaching customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer happiness and dedication
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.

How will you get here?

• Typically requires a MSc/MEng or PhD in Applied Physics, Material Science or Engineering, with 3-5 years experience working within an electron microscopy environment
• Analytical trouble shooting and problem solving abilities
• Hands-on experience in tuning and using Image and Probe corrected TEMs is desirable
• Ability to demonstrate High Resolution STEM, Tomography and EDS is desirable
• Excellent hand-eye coordination and manual dexterity
• IT skills, including TCP/IP networking
• Driving license required
• Excellent communication skills in English, verbal and in writing.
• Independent, service-minded and informative in the approach towards customers
• Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
• A strong team contributor, working remotely with the ability to connect with colleagues in the region
• Commercial awareness.
• A natural curiosity about staying up to date with trends in technology and IT
• Self-starter, loves to be challenged
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

We offer motivating and multi-divisional tasks in an innovative and international working environment

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Encouraging positive customer relationships and acting as a high level customer interface for specific instrument/applications issues and explaining sophisticated technology details
• Act as a primary communication conduit between the customer and Thermo Fisher applications and product teams
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Teaching customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer happiness and dedication
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures