Engineer, IOC
at Singapore Technologies Engineering Ltd
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Sep, 2024 | Not Specified | 25 Jun, 2024 | N/A | Customer Experience | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
RESPONSIBILITIES:
- Perform 24x7 operations and surveillance support in the IOC environment.
- Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
- Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
- Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
- Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
- Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
- To push for service recovery within service SLA for all incidents.
- Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
- Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
- Be always contactable and perform Standby Duties on rostered days
- Perform Daily, Weekly, Monthly Reports.
- Any other ad-hoc duties as assigned by superior from time to time.
ROLE REQUIREMENTS:
- Diploma in Engineering or equivalent.
- Fresh graduates are welcomed to apply.
- Candidates with technical support experience in a NOC/SOC environment would have an advantage.
- An individual who is a great team player, with service mindset and delivers good customer experience.
- Good communications skill with pleasant personality
- Shift work is required for this position.
- Candidate must be prepared to perform standby duties.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Diploma
Engineering
Proficient
1
Singapore, Singapore