Engineer (NOC)

at  NetLinkTrust

Job FunctionOperations, Implementation & Maintenance
Reference Number001/137
Advertisedyesterday
Experience Required2 to 5 years
Minimum QualificationDiploma
Job description
This is a supervisory role responsible for managing the day-to-day operations of the Network Operations Centre (NOC).

REQUIREMENTS :

• Degree/Diploma in any discipline with relevant work experience preferred.
• At least 2 years of experience in a supervisory role within a NOC environment.
• Knowledge of passive optical networks would be advantageous.
• Strong presentation and facilitation skills.
• Proven analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong leadership experience with a focus on people management.
• Ability to work independently with minimal supervision and adapt to a dynamic environment.

• Lead and mentor a team of NOC engineers, providing guidance and support to ensure effective network monitoring and incident management.
• Oversee 24/7 monitoring of the passive fibre network, ensuring optimal system and network performance.
• Conduct regular performance evaluations, providing constructive feedback and identifying training needs.
• Manage the response to major network incidents, coordinating with internal and external stakeholders as necessary.
• Continuously review and enhance NOC processes and procedures to improve operational efficiency and network reliability.
• Monitor and report on key performance indicators (KPIs) for the NOC, implementing improvements where needed.
• Collaborate closely with the NOC Manager and other departments to ensure alignment with network strategies and goals.
• Serve as the primary point of contact for escalations related to the passive fibre network.
• Prepare ad-hoc, weekly, and monthly reports.
• Undertake any additional tasks and projects as assigned by the supervisor.
  Job Requirements