Engineer

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject and 2 years post-related experience;
• OR a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 4 years post related experience;
• OR exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;

• Ensuring the effective use of event management process and toolsets as required;
• Ensuring effective and timely resolution of IT Incidents:
• Impacting assessment and prioritization of IT incidents;
• Dispatching of incidents to the relevant technical elements for resolution;
• Validating and verification of the solution proposed;
• Revising of the incident documentation;
• Structured reporting;
• Initiating problem, as recommendable.
• Initiating problem management, as required.