Engineering Customer Advisor

at  SP Global

THE IMPACT:

The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular client-facing meetings and on-site trainings.

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 10
The Role: Engineering Customer Advisor
The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and trainings in the Latin America region for our International Exploration & Production content and Geoscience and Engineering Software products. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

RESPONSIBILITIES:

You will interact with clients via phone, email, and live meetings to provide support and trainings on our Upstream products.
You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.
You will create and deliver complex workflows in a straightforward and clear manner.
You will develop an understanding of the users and be their ‘voice’ within the business by conveying customer feedback to the relevant stakeholders.
You will continually improve product knowledge to ensure the best support can be offered to all clients.
You will participate in regional event planning, represent the S&P Global Commodity Insight solutions in regional events.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.